Levelup2mo ago

New

PHP 25000–30000/yr

Customer Service Support Agent [2622-302609]

Philippines·ManilaRemoteFull-timemid

OtherCustomer SuccessCustomer Success SpecialistCustomer Service

16 views0 saves0 applied

Apply Now

Quick Summary

Overview

Company Overview LevelUp is a specialized agency offering premier outsourcing solutions to agencies, software vendors, and website owners. Over the past seven years,

Technical Tools

OtherCustomer SuccessCustomer Success SpecialistCustomer Service

Company Overview

LevelUp is a specialized agency offering premier outsourcing solutions to agencies, software vendors, and website owners. Over the past seven years, we have successfully partnered with diverse companies to provide exceptional technical, operational, and back-office support. Our expansive team consists of skilled, passionate professionals dedicated to delivering top-tier results for our clients.

Position Overview

As a Customer Service - Support Agent, you'll manage the full commercial lifecycle for a portfolio of customers, including renewals and contract updates, while making sure customer concerns are addressed quickly and effectively.

Reference: 2622-302609

Account Lifecycle: Manage the full commercial lifecycle for assigned customers, including renewals and contract updates, ensuring customer concerns are addressed along the way.

Customer Support: Handle a range of customer tickets, including billing questions and product inquiries.

Support Calls: Conduct live calls with customers to support their needs directly.

Escalations: Serve as first-line (L1) support, escalating and coordinating with internal teams to resolve issues when needed.

1–2 years of proven experience in a customer-facing role.

Demonstrated experience handling customer retention and managing escalations.

Confidence conducting live customer calls and virtual meetings.

Exceptional written and verbal English communication skills.

Comfortable working scheduled night shifts to support customers in the U.S.

Experience in a B2B SaaS environment.

Hands-on experience with CRM tools.

This is a fully remote position with a standard 40-hour fixed-schedule work week.

The exact work schedule depends on the client that you are assigned to, but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important.

We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.

Equipment provided

13th month pay

HMO

Location & Eligibility

Where is the job

Manila, Philippines

Remote within one country

Who can apply

Listing Details

Posted: June 1, 2026
First seen: June 1, 2026
Last seen: August 21, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 87%
Scored at: June 1, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position

Levelup

lever

LevelUp Support specializes in WordPress technical support and staffing solutions, dedicated to helping businesses streamline operations and enhance customer service.

Employees

125

Founded

2017

Domain

levelup.support

Jobs

View 14 jobs

View company profile

Salary

PHP 25000–30000

per year