customer success specialist [ Mandarin Required ]

Think Academy is a leading education company dedicated to providing high-quality learning experiences for students and families. We are committed to delivering exceptional customer service and operational excellence while fostering student success.We are seeking an experienced and motivated Customer Service Lead to oversee daily customer service operations, lead a small customer service team, and support administrative and campus operations.  The ideal candidate is a hands-on leader who can successfully balance team management, customer service, and administrative responsibilities. They are proactive, detail-oriented, highly organized, and passionate about creating positive experiences for students and families.

• Lead, mentor, and support a small customer service team.

• Ensure exceptional service is provided to students, parents, and visitors.

• Monitor team performance and maintain high customer satisfaction standards.

• Handle escalated customer concerns and provide effective resolutions.

• Assist with staff scheduling, training, and onboarding.

• Foster a positive, collaborative, and service-oriented team culture.

• Manage student records, enrollment documentation, and data entry.

• Support class scheduling, attendance tracking, and daily campus operations.

• Prepare reports and maintain accurate operational records.

• Assist with administrative tasks, office organization, and document management.

• Coordinate with teaching, sales, and operations teams to ensure smooth communication and execution.

• Support campus events, parent meetings, and educational programs.