Customer Service Lead [ Mandarin Required ]

Lead, mentor, and support a small customer service team.

Ensure exceptional service is provided to students, parents, and visitors.

Monitor team performance and maintain high customer satisfaction standards.

Handle escalated customer concerns and provide effective resolutions.

Assist with staff scheduling, training, and onboarding.

Foster a positive, collaborative, and service-oriented team culture.

Manage student records, enrollment documentation, and data entry.

Support class scheduling, attendance tracking, and daily campus operations.

Prepare reports and maintain accurate operational records.

Assist with administrative tasks, office organization, and document management.

Coordinate with teaching, sales, and operations teams to ensure smooth communication and execution.

Support campus events, parent meetings, and educational programs.