Junior Infrastructure Engineer

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Jr. Infrastructure Engineer who will work under the guidance of the Sr. Infrastructure Engineer to assist in the administration and support of infrastructure technologies.  This role will have direct hands-on administration of hypervisor virtualization, server and networking hardware/software.  This role will directly support business enterprise applications and Cybersecurity physical and technical controls.

• This role is based in our Southlake, TX office
• Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

• →Administer corporate Hypervisor Infrastructure and Virtual Servers configured in HA topology
• →Assist in administration of hybrid Azure-On-premise AD domain and its auxiliary services
• →Respond to alerts, troubleshoot basic issues, and escalate as needed
• →Provide corporate end user technical support
• →Administer highly segmented network architecture consisting of Next-Gen firewalls, routers, switches, and VPNs
• →Support network configuration, including switches, routers, and firewalls
• →Help maintain backup and disaster recovery processes
• →Monitor Infrastructure system health using Network Management System 
• →Apply routine updates, patches, and configuration changes
• →Monitor daily ticket queue for infrastructure support items
• →Work directly with Liberty’s Information Security team to implement, secure, and administer necessary technical Infrastructure controls
• →Create, update, and maintain Procedural and KB documentation as needed
• →Participate in IT Infrastructure after hours on-call rotation
• →Promote adherence to IT and InfoSec policies and procedures
• →Flexibility for occasional off-site travel is required
• →Administer and maintain Infrastructure assets using JIRA asset management system.

• CompTIA Server+, Network+, MCSA, or similar certification preferred
• 2+ years of experience with Windows Server 2012R2 - 2022 Operation Systems
• 2+ years of Active Directory administration experience 
• 2+ years of experience administering Hypervisors technologies; Microsoft Hyper-V preferred
• Hands-on experience with public Cloud providers; Microsoft Azure preferred
• 2+ years of experience in network routing and switching administration
• 2+ years of hands-on experience with firewall technologies; FortiGate Firewalls preferred
• Hands-on experience with HP ProLiant server technologies preferred
• Experience handling Protected Health Information (PHI) data in compliance with HIPAA guidelines
• Strong documentation skills within an ITSM structure (ticketing, knowledge bases, etc.)
• Excellent verbal and written communication, interpersonal, conflict resolution, and customer service skills