Regional Manager, Aged Care. Permanent Full Time - North QLD

Reporting to the Director, Aged Care QLD you will lead the Support at Home services focussed on continuous growth and retention of clients and operational excellence across Cairns and Townsville. We are seeking an experienced and values-driven leader in this newly created position at a time of growth. This is a permanent full time position located in either Cairns or Townsville with some flexibility to work from home.

• →Manage the delivery of Support at Home services across Cairns and Townsville and ensure compliance with corporate policies & processes, the Strategic Plan, business plan and the relevant statutory regulations, funding agreements and accreditation standards.
• →Develop yearly growth and marketing plan for Cairns and Townsville for new customer business and becoming employer of choice
• →Network and develop strategies for identifying opportunities for sustainable growth through gap analysis, mergers, and acquisitions.
• →Lead and promote a positive team culture to ensure the client experience is exceptional.
• →Provide coaching, support and advice on complex client needs, service delivery issues and critical incident response.
• →Contribute to developing and implementing a national approach to change and continuous improvement, championing and supporting at a local level.
• →Be a point of escalation for direct reports, staff complaints and client complaint follow-up.

There is flexibility to work from home, however, there will be travel required to engage with clients, employees, colleagues and business partners across Cairns and Townsville.

• Degree qualification in Human Services or related discipline.
• Demonstrated experience in the Human Service sector.
• Demonstrated experience in the management of programs and services for vulnerable people with a commitment to the care and protection of elderly.
• Demonstrated experience contributing to plans and strategies that drive growth and performance in regions.
• Extensive experience in leading quality and compliant services.
• Demonstrated experience in managing competing priorities in a dynamic, high volume work environment and to deliver outcomes within agreed timeframes and quality standards.
• Experience in change management and creating a positive team culture.
• Current Drivers Licence.

Advertised: 28 May 2026 E. Australia Standard Time
Applications close: 08 Jun 2026 23:55 E. Australia Standard Time

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