Service Manager. Permanent Full Time - Mallacoota

Reporting to the Director, Aged Care VIC/SA/NT/TAS, lead our Aged Care and Community Support Services which consist of both community and residential support for the community of Mallacoota and surrounding districts.  We are seeking an experienced and values-driven leader in this newly created position at a time of growth. This is a permanent full time position located in Mallacoota where community is at the heart of the role.

• →Manage the delivery of Aged Care and community support services within the Mallacoota region and ensure compliance with corporate policies & processes, the Strategic Plan, business plan and the relevant statutory regulations, funding agreements and accreditation standards.
• →Lead and promote a positive team culture to ensure the customer experience is exceptional.
• →Provide coaching, support and advice on complex client needs, service delivery issues and critical incident response.
• →Contribute to developing and implementing a national approach to change and continuous improvement, championing and supporting at a local level.
• →Be a point of escalation for direct reports, staff complaints and client complaint follow-up.

• Degree qualification in Human Services or related discipline.
• Demonstrated leadership experience in the management of programs and services for vulnerable people with a commitment to the care and protection of elderly.
• Demonstrated experience contributing to plans and strategies that drive growth and performance in regions.
• Demonstrated experience in managing competing priorities in a dynamic, high volume work environment and to deliver outcomes within agreed timeframes and quality standards.
• Experience in change management and creating a positive team culture.
• Current Drivers Licence.

Advertised: 08 Oct 2026 AUS Eastern Daylight Time
Applications close: 18 Oct 2026 23:55 AUS Eastern Daylight Time

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