Senior IT Systems Engineer II (AI Native)

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app, Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 95.8 million monthly active users (MAU), as of December 31, 2025, across more than 180 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends who are basically family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote-First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above.

We are building an AI native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance. Your Recruiter will provide clear guidance as you move through the interview process.

Undisclosed use of AI not previously discussed with or approved by your Recruiter may impact your candidacy.

The IT team enables every Life360 employee to do their best work — owning helpdesk, hardware, in-office technology (yes, we still have offices!), and the business applications that run the company. Within IT, the IT Engineering team handles the deeper engineering work across identity, endpoint security, SaaS governance, and automation — pairing deep specialists with generalist engineers who cover the full surface, and treating internal IT as a product, not a ticket queue.

Reporting to the IT Engineering Manager, the Senior IT Systems Engineer II is the generalist on the IT Engineering team — the engineer who can move fluently across SaaS platforms, identity, endpoints, and integrations, and the cornerstone our automation and infrastructure specialists rely on. You’ll be the primary technical escalation point for the Help Desk, the subject matter expert on Okta and the broader SaaS estate, and a strategic voice in tool evaluation, governance, and AI-native IT operations.

This is the role for a senior IC who genuinely enjoys the breadth — someone who can debug a SAML claim in the morning, scope an MDM policy at lunch, and design a new SaaS integration in the afternoon. Deep Okta experience is essential; Okta Certified Administrator or higher is strongly preferred.

The US-based salary range for this position is $91,000 to $169,000. We take into consideration an individual’s background and experience in determining final salary - therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

• →Serve as the senior technical escalation point for the Help Desk on identity, SaaS, MDM, and authentication issues that exceed Tier 2 — owning resolution and feeding fixes back into platform configuration.
• →Act as the subject matter expert on Okta and our broader identity stack (user directories, SCIM provisioning, SSO integrations, group rules, authentication policies), and partner with departments to onboard new SaaS platforms cleanly.
• →Design, configure, and maintain Life360’s SaaS estate — Okta, Google Workspace, Slack, Zoom, Iru (formerly Kandji), Intune, Atlassian, GitHub, and AWS — with a focus on integration, governance, and lifecycle.
• →Evaluate, deploy, and govern AI-powered tools across the organization, and build AI-assisted workflows (including MCP integrations) that accelerate troubleshooting, audit investigations, and cross-platform operations.
• →Partner closely with the team’s automation and infrastructure specialists, contributing low-code automations and scripts (PowerShell, Python, JavaScript) where they accelerate the team.
• →Define and refine IT processes and policies — including identity lifecycle, access governance, and tool-selection criteria — so they scale as the company grows.
• →Maintain clear, current technical documentation and SOPs for critical workflows; mentor junior team members and act as a bridge across IT functions.
• →Participate in on-call rotations.

• Demonstrated experience as a senior IT systems / SaaS platform engineer in a fast-moving, distributed environment, with deep hands-on Okta administration (SSO, SCIM, group rules, authentication policies); Okta Certified Administrator or higher strongly preferred.
• Demonstrable experience administering and integrating Google Workspace, Slack, Zoom, Atlassian, GitHub, and AWS, plus MDM platforms (Iru — formerly Kandji — and Intune).
• Comfortable working with/within IaC frameworks like Terraform
• Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS, VLAN, VPN), Zero Trust principles, and CIS-style hardening standards.
• Hands-on experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate IT operations, documentation, scripting, and investigations — plus familiarity with AI governance, acceptable-use policies, and enterprise AI deployment patterns.
• Proficiency in at least one scripting language (PowerShell, Python, or JavaScript) and comfort with low-code automation tooling.
• Proven ability to evaluate emerging platforms quickly, assess security posture, and make practical build-vs-buy recommendations.
• Excellent written and verbal communication; able to produce documentation and training materials that other engineers can pick up and run with.

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference.

• Be a Good Person - We have a team of high integrity people you can trust.
• Be Direct With Respect - We communicate directly, even when it’s hard.
• Members Before Metrics - We focus on building an exceptional experience for families.
• High Intensity, High Impact - We do whatever it takes to get the job done.

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!