Senior Manager, IT & Business Systems

About LifeStraw

LifeStraw is a global leader in water filtration products, serving consumers through major retail partners (Walmart, Costco, Target, REI, Bass Pro), digital channels (Amazon US/CA/EU, LifeStraw.com), and expanding into the home water filtration category. At our core, we are a purpose-driven brand built on a give-back model—every product sold helps provide safe drinking water to communities in need—making impact an integral part of our DNA, not an add-on. We operate with an entrepreneurial, lean team at $50M–$75M in annual revenue and continue to grow. Our technology stack is centered on NetSuite as our ERP, with integrations across ecommerce platforms, fulfillment partners, and analytics tools.

The Opportunity

We’re looking for a hands-on, strategic operator to own LifeStraw’s entire IT and business systems environment. This is a build-and-optimize role: you’ll inherit a functional but underleveraged technology landscape and transform it into a competitive advantage. You’ll be the single point of ownership for our IT infrastructure, NetSuite ERP, data integrity, systems integrations, and AI-driven workflow optimization.

This role is ideal for someone who thrives in a smaller company environment where you can see the direct impact of your work across every department. You’ll report directly to the CEO and partner closely with Finance, Operations, and executive leadership.

What You’ll Do

NetSuite ERP & Data Operations (Foundation)

Clean, reliable data is the prerequisite for effective AI integration, informed IT decisions, and trustworthy reporting. This is where the work begins.

• Serve as the primary NetSuite administrator: configuration, customization, user management, roles, and permissions
• Optimize NetSuite to maximize its value across Finance, Inventory, Order Management, Procurement, and other active modules
• Build and maintain saved searches, reports, dashboards, and KPIs for stakeholders across the business
• Own data integrity: establish governance practices, run regular data audits, and resolve data quality issues
• Manage the analytics data warehouse connected to NetSuite—maintain, update, and optimize for reporting and decision-making
• Coordinate with external NetSuite development or major system upgrades

IT Infrastructure & Governance

• Conduct a full audit of the current IT environment: contracts, subscriptions, hardware, software, and vendor relationships
• Identify and eliminate system redundancies, overlapping subscriptions, and underutilized tools
• Establish IT policies, security protocols, and a technology roadmap aligned with business growth
• Manage relationships with external MSPs and IT service providers for day-to-day support
• Own the IT budget and drive cost efficiency across all technology spend

Systems Integration & Automation

• Own and manage integrations between NetSuite and external platforms (Shopify, 3PLs, EDI, SourceDay, B2B platform, marketing tools, etc.)
• Evaluate middleware/integration tools (e.g., Celigo, Aleph, etc) and manage data flows between systems
• Identify and implement workflow automation opportunities to reduce manual processes
• Support AI Integration & Workflow Optimization

Cross-Functional Partnership

• Act as the bridge between technical systems and business stakeholders—translating Finance, Marketing, and Operations needs into system solutions
• Partner with the VP of Manufacturing & Product on systems supporting supply chain and inventory
• Support the Head of Ecommerce and VP of Marketing with analytics, data access, and platform integrations
• Provide reporting and system support for board-level and investor communications

What We’re Looking For

Required

• 5–10 years of experience in IT, business systems, or ERP administration, with at least 2 years owning a system environment end-to-end
• Deep, hands-on NetSuite experience: administration, configuration, saved searches, workflows, dashboards, and user training
• Experience at a consumer products, CPG, ecommerce, or multichannel retail company ($25M–$200M revenue range preferred)
• Demonstrated ability to manage IT vendor relationships and control technology budgets
• Strong data literacy: comfortable with SQL, analytics tools, and data warehouse concepts
• Practical experience with AI/automation tools—you’ve evaluated or deployed them in a business context, not just read about them
• Strong understanding that data quality is foundational—you’ve led data cleanup and governance efforts
• Excellent communication skills—able to work effectively with Finance, Operations, and executive stakeholders
• Self-directed and comfortable operating independently in a lean organization

Strongly Preferred

• NetSuite Administrator or SuiteFoundation certification
• Experience managing integrations with Amazon, Shopify, 3PL/WMS systems, and marketing platforms
• Background in or strong fluency with Finance/Accounting—able to support financial reporting and controls within NetSuite
• Experience working with external NetSuite consulting partners
• Familiarity with SuiteAnalytics, SuiteScript, or willingness to develop these skills

Nice to Have

• Experience with Celigo or similar iPaaS/middleware platforms
• Exposure to BI tools (Tableau, Power BI, Looker)
• Background supporting international operations (multi-currency, multi-subsidiary in NetSuite)
• Change management experience—helping teams adopt new systems and processes