Business Technology & Operations Manager

The Business Technology & Operations Manager is a business-facing leadership role responsible for improving how work gets done across the organization. This position focuses on streamlining workflows, maximizing the effectiveness of existing business systems, and enabling smarter, more efficient operations through the practical use of technology in our small financial services business, Centennial Tax & Accounting and Tower Trust & Investment Company.

This is not an IT support or infrastructure role. Instead, this individual partners closely with leadership to identify inefficiencies, implement process and workflow improvements, and drive adoption of tools such as Microsoft 365, CRM platforms, and emerging technologies, including AI.

WHAT YOU'LL DO

• Identify inefficiencies, bottlenecks, and opportunities to improve consistency
• Lead cross-functional improvement efforts that simplify work and deliver measurable results
• Optimize Microsoft 365, CRM platforms, and other business systems
• Identify practical opportunities for workflow automation and responsible AI use
• Partner with teams to identify needs, recommend solutions, and move ideas into action
• Provide training and guidance that supports the adoption of improved tools and processes

WHAT YOU'LL BRING

The ideal candidate brings strong process improvement and problem-solving skills, experience with business systems and workflow automation, and the ability to turn business needs into practical solutions. You should be comfortable working across departments, helping others navigate change, and building trust as you introduce better ways of working. Experience in professional services, financial services, or another regulated environment is helpful.

• Bachelor's degree in business, technology, information systems, or a related field
• Five or more years of experience in operations, process improvement, business systems, workflow automation, or technology enablement
• Strong working knowledge of Microsoft 365 and related productivity tools
• Experience supporting change management, training, and cross-functional collaboration

WHY JOIN US

If you are energized by meaningful work, collaboration, and the chance to improve how a business operates, this role offers the opportunity to make a visible difference. You will support two businesses, work closely with leadership, and help shape smarter, more effective ways of working.

WHAT WE OFFER

• A comprehensive benefits package
• A retirement plan with a company match
• Generous paid time off and holidays
• Support for professional growth and development

ABOUT US

Northwest Investment Corp is the parent company of Tower Trust & Investment Company and Centennial Tax & Accounting, two locally rooted businesses with strong ties to the Quad Cities. We employ approximately 50 team members who value collaboration, practical problem-solving, and are ready to contribute across teams.