Customer Service Representative

USA·Drapermid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Description Why Join LifeWave? POSITION SUMMARYAre you passionate about delivering top-notch customer service? Do you thrive in a fast-paced, people-focused environment? If so, we want YOU on our team! As a Customer Service Representative, you’ll play a vital role in ensuring LifeWave Inc.

Requirements Summary

What You’ll Do… ESSENTIAL DUTIES AND RESPONSIBILITIES From day one, you’ll receive comprehensive training to set you up for success.

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Description

What We Offer

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POSITION SUMMARY
Are you passionate about delivering top-notch customer service? Do you thrive in a fast-paced, people-focused environment? If so, we want YOU on our team! As a Customer Service Representative, you’ll play a vital role in ensuring LifeWave Inc. customers receive the support and guidance they need—all while growing your career in an exciting, collaborative workplace.

Responsibilities

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ESSENTIAL DUTIES AND RESPONSIBILITIES

Has strong communication skills and a customer-first mindset.
Thrives in a team environment and is always ready to contribute.
Is goal-oriented and motivated to exceed performance expectations.
Brings a positive attitude and a strong work ethic every single day.
Can multitask and manage time effectively in a dynamic setting.
Provide expert-level support via phone, chat, and email to assist customers and Brand Partners.
Handle escalated issues, ensuring timely and effective resolutions.
Assist Brand Partners with back-office navigation, downline placements, and business-related inquiries.
Maintain an in-depth understanding of policies, compensation plan, promotions, and events.
Ensure high-quality customer interactions by following established processes and policies.
support retention efforts by resolving concerns and preventing cancellations.
Document and track customer interactions accurately in the CRM system.
Support VIP Brand Partners as needed.
Mentor and assist new team members to ensure consistency in service quality.

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Requirements

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Requirements

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2+ years of customer service experience, preferably in direct marketing or network marketing.
Experience working with VIP or high-value customers.
Familiarity with systems and processes.

Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
CRM and Telephony platforms (Exigo, Five9)
Payment processing tools (I Payout, NMI, Ingenico)
Typing speed: Minimum of 35 WPM

This is a fully in-office position requiring on-site attendance five days per week, Monday through Friday, during standard business hours. The expected shift is 9:30 a.m. to 6:00 p.m., including a 30-minute lunch break.

· A supportive team culture that values growth and collaboration.

· Opportunities for professional development and career advancement.

· A chance to make a real impact on LifeWave Inc.’s customers and the company’s success.