ServiceNow Business Analyst (Technical)

United Statesmid

Business AnalystData & AI

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Quick Summary

Requirements Summary

Fully Remote (EST hours) Job Type: Full-time Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain

Technical Tools

Business AnalystData & AI

LightFeather is looking for a Senior Technical ServiceNow Business Analyst to drive requirements definition and solution design across our federal government accounts. You will serve as the connective tissue between agency stakeholders and our delivery teams — converting complex mission objectives into well-defined, scalable ServiceNow implementations that hold up to federal compliance standards.

Responsibilities

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→U.S. Citizenship and eligibility to obtain and maintain a Secret-level security clearance.
→Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent field.
→5+ years of Business Analyst experience, with a minimum of 3 years focused on the ServiceNow platform.
→Demonstrable background supporting federal contracting environments (DoD, DHS, or civilian agencies).
→Hands-on experience delivering within Agile/Scrum teams.
→Deep familiarity with ServiceNow ITSM plus at least one additional workflow module (ITOM, HRSD, SPM, ITAM, or custom application development).
→Working proficiency with backlog management tools such as Jira, ServiceNow Agile, or Azure DevOps.
→Skilled in process mapping tools (Visio, LucidChart, or equivalent).
→ServiceNow Certified System Administrator (CSA) — REQUIRED

Requirements

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ITIL v4 Foundation or higher
PMP
CSM
SAFe PO/PM

What We Offer

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At LightFeather, you'll join a purpose-driven team delivering mission-critical technology solutions that matter. You'll contribute to meaningful, high-impact federal programs, collaborate with talented colleagues across disciplines, and grow within a culture that values expertise and initiative.

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.