(Senior) Customer Success Manager (all genders)

Founded 12 years ago, Lingoda addresses a pressing global challenge: meeting the demands of growing economies and aging populations through the mobility of global talent. Driven by its mission "to empower global talent with the language, cultural, and technical skills for integration and success", Lingoda has established itself as a leader in education. 

Lingoda’s highly effective Small Group Learning Model is delivered via over 800,000 classes a year, powered by 2,400 qualified teachers and a unique proprietary curriculum designed to help learners achieve their goals, whether that be career progression or integration into a new country.

A rapidly growing and ambitious company, Lingoda operates in both B2B and B2C: while the B2B business has a strong focus on the healthcare sector in Germany and a credible ambition to expand into other professions and geographies, Lingoda’s B2C business has a global presence, teaching German, English, Spanish, French, and Italian to students worldwide.

Learning a language with Lingoda is a rewarding experience, made possible by us Lingodies who support our students every step of the way. We’re committed to living the learning journey alongside them to create a world of connection and opportunity.

Why Join Us?
Joining Lingoda means becoming part of a team that's committed to getting better, together. We foster and inclusive culture of bravery, curiosity and growth, where insight turns into actions, and every team member contributes to igniting positive change

Be part of our journey to transform lives through Education!

We are seeking an (Senior) Customer Success Manager (all genders) based in Berlin, or remotely within Germany.

We are looking for a hands-on Customer Success Manager who takes ownership of inbound customer requests and ensures a smooth end-to-end customer experience — from first inquiry to deal closing, onboarding, and ongoing support.

This role combines operational execution with process thinking: you will manage incoming requests, close smaller deals independently, and play a key role in supporting Key Account Managers on larger deals and implementations.

A big part of your role will be to build and improve processes as we scale — especially in situations where no clear structure exists yet. You should feel comfortable creating clarity, thinking from a customer perspective, and taking full ownership.