Business Analyst (Customer Delivery)

We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 19 countries, and continuing to expand globally, we’re proud to move more people through better payment experiences.

We are looking for an collaborative, driven, and highly capable Mid-Senior Business Analyst to join our Customer Delivery team.

In this critical role, you will be the linchpin that bridges the gap between high-level contracted outcomes and actionable technical delivery. Where contracts contain complex build commitments, you will step in to elaborate requirements, clarifying and translating effort to timelines and costs. You will be responsible for authoring foundational delivery documents, and handing over ready-to-execute Statements of Work (SoWs) to our Project and Programme Managers to enhance and develop our suite of transit-focused payment services. If you are a self-starter who thrives in a dynamic environment and is ready to hit the ground running, we want you on our team.

• →Requirements Elaboration: Take high-level, outcome-based contract commitments and elaborate them into detailed, actionable requirements for our delivery and product teams.
• →Commercial Costing & Estimation: Enable accurate Time and Materials (T&M) costings against our fixed rate cards for product build commitments, managing the internal approval process from start to finish.
• →Documentation & Governance: Take ownership of creating robust Business Requirements Documents (BRDs) and assist technical teams in drafting detailed Functional Specifications and test plans, tailored to our custom V-Model development lifecycle.
• →SoW Generation: Draft and deliver comprehensive Statements of Work (SoWs) to Project and Programme Managers, ensuring they are fully prepped and ready for customer delivery.
• →Stakeholder Collaboration: Working directly with customers and partnering closely with internal project, product and technical teams to ensure alignment between commercial commitments and technical execution.
• →Pre-Sales Decoupling: Act as the primary commercial-to-delivery bridge for post-contract scoping and elaboration.
• →Testing and validation: Play an active role in testing during each of the SDLC stages, as follows:
  • →Pre-Dev (Criteria): Architect comprehensive, testable acceptance criteria for all change requests to ensure technical clarity before engineering begins
  • →Active Dev (Validation): Serve as the primary point of reference for requirement clarification during the build, validating feature increments to maintain alignment with the specification.
  • →Post-Dev (UAT & Triage): Orchestrate formal User Acceptance Testing (UAT) and lead technical issue triage to verify that builds meet all required standards.

• Industry Experience: A minimum of 2 to 5 years of recent, proven experience as a Business Analyst within the card payments industry.
• Transit/cEMV Knowledge: Detailed, experience based knowledge of the transit sector and Contactless EMV (cEMV) is a must.
• Autonomy & Fast-Paced Execution: You do not wait to be told what to do. You proactively identify gaps in contracted outcomes, seek out the necessary stakeholders, and drive the elaboration process independently. You absorb domain knowledge rapidly and adapt to scale-up agility without losing structural rigour.
• Commercial Acumen & Cost Estimation: You treat the company's commercials with care. When producing T&M costings, you ask the right technical questions to ensure estimates are realistic and viable against the fixed rate card. You present these costings to leadership clearly, justifying the effort required and securing approvals smoothly without constant revisions.
• Requirements Elaboration & Clarity: You excel at translation. You take a vague contract clause and systematically break it down into a comprehensive BRD. Your documentation is clear and unambiguous, so that our Product and Engineering Teams can immediately begin work on functional specifications, without needing a pre-sales engineer to explain the intent.
• Stakeholder Partnership & Delivery Focus: You skilled in collaborating closely with customers and technical partners. You hand over SoWs that are accurate, risk-assessed, and ready for Customer Delivery. You foster highly collaborative relationships with Product and Programme Managers, ensuring your requirements align with the wider product roadmap and technical reality.
• Methodology: Experience working with structured development lifecycles, specifically an understanding of the V-Model methodology (or the ability to adapt to our company-specific variation).
• Core Toolset Proficiency: You must be highly proficient in our daily operational stack:
  • Jira (for issue and requirement tracking)
  • Notion (for documentation and knowledge management)
  • Lucidchart (for process mapping and architecture flows)
  • Monday.com (for work management and tracking)
• Commercial Acumen: Strong capability in commercial modelling, specifically producing and defending T&M estimates against established rate cards.

At Littlepay, we believe great work happens when we solve problems, together. We see in-person collaboration as an important way to build connections, share ideas, and support each other meaningfully.

For those assigned to an office location, we generally expect a minimum two-day presence in the office each week. This may vary depending on your role, team, and location. For example, our team in Luxembourg works 4 days from the office, whereas our AU and UK teams currently work a minimum of 2 days onsite in our Melbourne/London offices. Some positions might require more frequent office attendance to support cross-functional collaboration, customer engagement, or specific team workflows. Your hiring manager will provide details relevant to your role.

We aim to strike a healthy balance between in-person connection and flexibility, while staying connected to deliver with speed and agility as we continue to scale, ensuring our ways of working support both our people and our shared ambition to move more people through better payment experiences.

If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll be sent a technical challenge to complete. If we like what we see, we’ll invite you to meet with a second set of Littlepay folks before being presented with an offer.

If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don’t hesitate to let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve!

Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.