Loadsmart1mo ago

Financial Operations, Collections Representative (Remote - Philippines)

PhilippinesRemoteIndependent Contractor T2mid

OtherCollections Representative

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Overview

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY? Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

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ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

We are looking for a proactive and results-driven Collections Representative to our team! We are seeking someone who thrives in a dynamic environment, enjoys solving challenges, and takes ownership of outcomes.

In this role, you will be responsible for managing collections for accounts with high volume of invoices which includes account reconciliations, resolving disputes, and maintaining consistent, professional communication with both external customers and internal stakeholders.

Success in this position requires strong problem-solving skills, the ability to adapt to evolving processes and systems, and excellent communication skills to navigate complex situations with clarity and confidence. You’ll play a critical role in ensuring timely collections, supporting cash flow health, and strengthening customer relationships through thoughtful and efficient resolution of outstanding balances.

DEPARTMENT: G&A

LOCATION: Remote from anywhere in Philippines

Manage a portfolio of customer accounts to ensure timely collection of outstanding balances, with a strong focus on reducing Days Sales Outstanding (DSO)

Communicate effectively and professionally with customers to resolve payment issues, reconcile accounts, and follow up on disputes or missing documentation

Maintain detailed records of communication and payment commitments in internal systems, supporting audit readiness and internal reporting

Ensure customers receive and understand all relevant documents (invoices, statements, remittance details) to avoid payment delays

Work closely with the Collections Supervisor and Manager to escalate complex cases and provide insights on customer trends or challenges.

Fluency in English – both verbal and written

Able to work in US-Central timezone

3+ years of experience with collections, finance, or accounts receivable

Experience working in fast-paced, high-volume environments

Proficiency with Excel and Google Workspace

Familiarity with account reconciliation, payment application, and dispute resolution

Experience with NetSuite and/or Salesforce is a strong plus

Bonus: Experience in logistics, brokerage, or SaaS billing systems.