PSR Float 1

Department: UHC: FMG/UHC Registration

Job Summary: The Patient Service Representative Float 1 travels to various clinics and locations on an "as needed" basis.  Works under the supervision of the area supervisor to manage patient check-in and check-out duties, greets patients, answers phones, verification of patient demographic information, determine the correct insurance attach to visit, collects appropriate documentations, collects copays, post all patients charges and cashiering processes within policy, appointment scheduling and assigned clerical responsibilities. The job requires exceptional communication, organizational, interpersonal skills and ability to work with minimal supervision.  All activities must be conducted in a confidential, professional, and personable manner.  Performs other duties as needed.

Education and Experience: High school graduate or GED required.  Six months of customer service, general office, healthcare related, or vocational training experience required.  Medical terminology preferred.

Knowledge and Skills: Proficient use of computerized scheduling and Windows applications, multiple-line telephone, copier, scanner and fax.   Accurately file numerically and alphabetically.  Essential Interpersonal Skills:   Good oral and written communication.  Communicates distinctly in person and on the telephone.  Essential Mental Abilities:   Processes information appropriately; capable of making good decisions and comprehends verbal and written instructions.  Bilingual (English/Spanish) preferred. Essential Sensory Abilities:  Requires adequate visual, hearing and tactile acuity to proficiently perform essential duties and adequate smell and touch to identify potential hazards.

Licensures and Certifications: Requires and must maintain valid California driver's license, auto liability insurance and a good driving record.