Customer Service Agent / Legal Services Support for Legal Services Company

Customer Service, Full-time, Philippines/Metro Manila/Makatimid

Customer Support SpecialistCustomer

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Quick Summary

Requirements Summary

Monitor and actively respond to inbound leads generated via Pipedrive web forms, phone calls (150–200 per day), and SMS inquiries (10–20 per day).

Technical Tools

Customer Support SpecialistCustomer

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Is This YOU? Then We Want to Meet You!

We are seeking a dedicated, fast-paced Customer Service Agent to join our high-volume legal services support team.
In this role, you will be the critical first point of contact for individuals seeking legal defense for traffic tickets and commercial vehicle offenses.
Your primary mission is to answer inbound inquiries, qualify leads efficiently, and book them for consultations with our legal professionals.
Because our clients are often dealing with stressful situations, this position requires a professional who can balance high efficiency with a friendly, empathetic, and supportive tone.

If this sounds like you, then you’re just who we’re looking for to join our team!

🌟 Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Lead Intake & Qualification: Monitor and actively respond to inbound leads generated via Pipedrive web forms, phone calls (150–200 per day), and SMS inquiries (10–20 per day).
Rapid Response Time: Maintain a competitive edge by contacting new leads via phone, email, or text within a strict 10–15 minute target timeframe.
Appointment Setting: Managing Microsoft Outlook calendars to seamlessly book 15-minute free consultations between qualified leads and our paralegals or sales agents.
Smart Call Routing: Learn and execute specific routing rules for various geographic regions (e.g., Alberta, Quebec, New York).
Internal Coordination: Utilize Microsoft Teams to collaborate with internal staff and immediately escalate time-sensitive, high-priority situations like upcoming court appearances.
Data Management: Ensure flawless data entry, precise tagging, and meticulous lead tracking within the Pipedrive CRM.

2 Years of Experience
Software/platforms required: Pipedrive, Aircall, MS Teams, and Google Workspace

Key Requirements (Must-Haves)
Language Proficiency: Native or near-native English fluency with an exceptionally clear, confident, and professional phone presence.
High-Volume Call Experience: Proven success handling heavy inbound call volumes (150 to 280 calls per day during peak periods) without sacrificing quality or composure.
Technical Proficiency: Hands-on experience with Pipedrive (or a similar CRM), Aircall (or a similar cloud phone system), and the Microsoft Office Suite (Outlook and Teams).
Professional Background: Prior experience in high-volume inbound intake, legal/medical booking, or professional services support.
No Legal Background Required: We will train you on the specifics; we value your intake and customer service superpowers above all else.

Nice-to-Haves
Prior experience or exposure working within a legal support or law firm environment.

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.

Working conditions
Please note that the training is for 8 hours.
HOOP: 830a-530p ET from MON-SUN

Lastly, kindly fill out this Skills Assessment form.