Full-Time Recover Payment Specialist for a Massage, Stretch, and Skin Care Services company

Customer Success, Full-time, Philippines/Metro Manila/Manilamid

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Quick Summary

Requirements Summary

A reliable computer (at least an i5 processor) and a stable, high-speed internet connection. Professional Workspace: A quiet, cozy workspace to handle calls and chats like a pro.

Technical Tools

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Is This YOU? Then We Want to Meet You!

Resourcefulness: Ability to find context independently and maintain a solution-oriented mindset.
Clear Communication: Strong communication skills for interacting with both customers and internal team members.
Analytical Skills: A "trendseeker" who notices patterns in issues and proactively raises them to management.
Ability to understand user pain points and put yourself in the customer's shoes.
2 to 3 years of desktop support experience
Strong written English for US-based customers
Prior experience supporting an e-commerce or marketplace business
Proficiency with Zendesk (or similar helpdesks)
Experience handling payment, refund, or payout-related inquiries
Strong attention to detail

If this sounds like you, then you’re just who we’re looking for to join our team!

🌟 Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Outbound Conversational Drive: Proactively initiate outbound calls to members and prospects, seamlessly guiding the conversation from an initial greeting to a secured booking by building quick rapport and steering the call naturally.
Consultative Sales & Retention: Identify members with only one or two services remaining on their current membership. Use a consultative sales approach to offer promotions and successfully upsell new membership tiers or enhancement services (e.g., aromatherapy, Total Body Stretch, facials).
Appointment Management: Proactively confirm upcoming appointments to minimize “no-shows” and same-day cancellations, ensuring the clinic’s schedule remains optimized.
Payment Recovery: Reach out to members regarding failed credit card transactions (suspended membership dues) to resolve billing issues and secure outstanding funds.
Empathic Communication: Handle sensitive membership billing and scheduling discussions with empathy, ensuring the member feels valued while maintaining the clinic’s business interests.
Adaptive Support: Manage ad hoc administrative or member-facing requirements as the role evolves.

Reliable Hardware: A reliable computer (at least an i5 processor) and a stable, high-speed internet connection.
Professional Workspace: A quiet, cozy workspace to handle calls and chats like a pro.
Schedule Flexibility: Flexible with work schedule to support clinic hours, including some evenings/weekends.

Nice to have!
Experience navigating different CRMs and using a power dialer/calling tool. Zenoti and Mojo Dialer experience would be a plus.

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

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