Service Advisor / Servicerådgiver

About the Role: 

The Service Advisor serves as the primary point of contact for customers at the Lucid Service Center. This customer-facing role is critical in ensuring an exceptional service experience by coordinating repair processes, communicating clearly with clients, and supporting the technical team. The Service Advisor acts as a trusted consultant, helping clients understand their vehicle’s needs and guiding them confidently through each step of the service journey. 

Applicants must demonstrate professionalism, empathy, and attention to detail. They should possess strong organisational abilities and be comfortable in a dynamic, fast-paced environment that combines premium service with advanced EV technology. 

Key Responsibilities: 

• Greet customers in a professional and welcoming manner, creating a premium experience from the first interaction 

• Accurately identify and document customer concerns via interview and vehicle walk-around 

• Clearly explain service options, timing, and cost estimates 

• Consult with technicians when necessary to determine appropriate repair actions 

• Monitor service progress and keep customers informed throughout 

• Serve as the final quality check and deliver completed vehicles back to customers 

• Handle invoicing, payments, and redelivery in a clear and professional manner 

• Answer phone inquiries, book service appointments, and perform basic follow-up tasks 

• Ensure compliance with Lucid’s high standards in documentation, communication, and service procedures 

• Build rapport with clients to promote trust and long-term satisfaction 

• Collaborate effectively with other team members (technicians, parts, management) 

• Show a passion for sustainable mobility and the future of electric vehicles 

Required Qualifications: 

• Completed upper secondary education (Videregående skole) 

• Relevant vocational training (fagbrev) as a bilmekaniker, reservedelsspesialist, kundemottaker, or bilselger 

• Minimum 3 years of experience in automotive service, customer support, or dealership environment 

• Solid understanding of vehicle systems; EV knowledge preferred or willingness to learn 

• Excellent communication skills and customer-focused mindset 

• Basic proficiency in English (A2 – B1 level) 

• Proficiency in Microsoft Office and willingness to learn internal DMS/CRM systems 

• Valid Class B driver’s license 

Preferred Qualifications: 

• Experience working with electric vehicles or premium automotive brands 

• Prior knowledge of high-voltage safety procedures or EV service operations  

• Familiarity with digital scheduling, CRM tools, and service workflows 

• Proven ability to collaborate in cross-functional teams and dynamic environments 

• Passion for innovation, sustainability, and next-generation vehicle technology 

Experience: 

• 3+ years of experience in a customer-facing automotive role (e.g., service advisor, workshop assistant, technician, or automotive sales) 

• Background in premium service or EV brands is advantageous