Lumary1d ago

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Senior Director Revenue Cycle Management Services

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Overview

About Lumary Lumary is a high-growth global healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care.

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Lumary is a high-growth global healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.

About ten years ago, Lumary’s founder and CEO was building custom Salesforce solutions for therapy practices in Australia focused on care for the elderly and disabled. As demand grew and he hired a team, Lumary was formed and created a dynamic set of products to help practices in this part of the healthcare space to scale.

After significant growth in Australia, Lumary launched into the US ABA space. Here, we primarily serve companies who provide help to children and adults with autism through ABA therapy, but also occupational, physical, and speech therapy among others. Lumary provides a full practice management solution to our clients.

Our clients in the ABA space are truly special. Many of them started from a single BCBA whose love and skill for her clients created demand that led her to starting a company. It’s typical for a single founder to grow over a short time to build a company of 50, 100, 500, up to thousands of staff, all dedicated to the mission of serving a community of clients with autism who nearly always are in need of high quality and accessible therapy.

You will be working in an agile and start-up environment, with plenty of opportunities for you to lean in and develop your skills to make a meaningful contribution to Lumary’s mission and your career development. We push ourselves to build innovative products and deliver a first-rate customer experience to enable better outcomes for healthcare providers and their clients receiving care.

Our culture evolves with us on our scale-up journey. We focus on connection and building deep relationships with each other. We act in service of others to enable collective success and support. We think strategically and take ownership in our roles and domains at every level. We remain positive and adaptable through change and growth.

You will find yourself quickly growing in your career, led by you and supported by us, and backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work.

The Senior Director of Revenue Cycle Management (RCM) Services leads the RCM Services business unit end-to-end. The role owns the commercial health, strategic direction, and operational maturity of RCM Services as a standalone offering — including profitability, resourcing, service design, customer outcomes, and the team's ability to scale alongside Lumary's broader platform growth in North America. The role acts as the senior point of accountability for RCM Services to the executive team and to customers.

This role is being offered as a Hybrid role if the successful candidate is based in Denver, Colorado. It may also be offered as a Fully Remote role, working from home, if the successful candidate is not located in Denver, Colorado.

This role reports to the President, North America.

Own the P&L for the RCM Services business unit — revenue, margin, cost-to-serve, and utilization targets.

Set the multi-year strategy for the RCM Services offering, including which service tiers, segments (e.g. ABA, adjacent specialties), and commercial models the business will pursue.

Define and evolve the service offering catalog (e.g. full-service RCM, hybrid models, advisory engagements, denial management, credentialing support).

Partner with Sales, Marketing, and Customer Success to support GTM motions — pricing, packaging, scoping, contracting, and positioning of RCM Services.

Engage directly in pre-sales for strategic and complex deals; ensure scope and commercials reflect what RCM Services can deliver profitably.

Manage the RCM Services pipeline alongside GTM leadership — forecasting onboarding capacity, sequencing new customer ramps, and protecting delivery quality during growth periods.

Define ways of working across the RCM Services team — operating cadence, performance management, SLAs, escalation paths, and quality standards.

Determine the team's operational requirements: headcount plan, role design, geographic footprint, and skill mix needed to meet current and forecasted demand.

Build the resourcing model that ties customer book-of-business to staffing levels and margin targets.

Partner with the VP of Product to define what RCM Services needs from the Lumary platform — automation priorities, billing/claims tooling gaps, reporting requirements, and AI/workflow opportunities.

Translate operational pain points into a prioritized technology roadmap input; act as the executive sponsor for RCM-facing platform investments.

Champion adoption of platform improvements within the RCM Services team to drive cost-to-serve down over time.

Own senior-level customer relationships across the RCM Services book; act as the executive sponsor for the most strategic accounts.

Personally own customer escalations — get into the details of operational, billing, or relationship issues when needed to protect retention and reputation.

Ensure customer KPIs (clean claim rate, days in AR, denial rate, collection rate, etc.) are tracked, reported, and improving across the portfolio.

Lead, coach, and develop the RCM Services leadership team, including the Director of Revenue Cycle Management billing services.

Build a performance culture grounded in customer outcomes, financial discipline, and continuous improvement.

Commercially minded — comfortable owning a P&L and making trade-offs between margin, growth, and customer outcomes.

Strategic and operational — can move between executive-level strategy and detailed operational problem-solving.

Customer-facing presence — credible with C-suite contacts at provider organizations and able to handle escalations directly.

Strong partner across functions — works effectively with Sales, Product, Finance, and the executive team.

P&L management and financial planning for a services business.

Service design and operational scaling, ideally in a healthcare RCM, BPO, or managed services context.

Pipeline and capacity planning across sales and delivery.

Influencing product/technology roadmaps as a senior services stakeholder.

Hiring and performance management

Significant senior leadership experience running an RCM, healthcare services, or BPO business unit.

Track record of scaling a services team while maintaining or improving margin.

Experience in ABA, behavioral health, or adjacent specialty billing strongly preferred.

Highly desirable - Experience working alongside a SaaS or technology-enabled services organization.

Skills can be taught, but values are lived. At Lumary, our core values aren't just words on a page, they guide every decision we make and every interaction we have. We look for team members who naturally resonate with these principles, not just a list of qualifications or experience. If these values speak to you, you’ll likely find that you thrive in our environment.

We ‘Lead with an open heart’ - meaning we cultivate trust even when there is no trust, assume good intentions and have the courage to be vulnerable.

We ‘Start with the end in mind’ - meaning we focus on the long-term impact of our actions, making decisions with purpose and sustainability in mind.

We ‘Take action in uncertainty’ - meaning we are proactive in taking the next best step in uncertainty and complexity, exercise autonomy and we learn by doing.

We ‘Enable others for our collective good’ - meaning we are kind and act in service of others. When we take care of ourselves and each other we take care of the community.

Flexibility to work from home and the office - hybrid working environment if based in the Denver, CO area; alternatively fully remote

Flexible start and finish times - have a routine but on the days you need to book an appointment or finish early, go for it

Monthly town halls ‘Lumary Lives’ for connection and company alignment

Internationally growing company working towards a purposeful vision: Empowering sustainable healthcare