Customer Service Representative

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota. A leading distributor and manufacturer, we are driven by the goal to be first choice for our employee owners, customers, and suppliers. Lumbermen’s is 100% employee-owned and committed to investing in rewarding relationships and doing the right thing in every interaction.  

Located in our Byron Center office, our Customer Service Team is working in partnership with our customers and suppliers delivering superior products.  This team serves as a call center for our Michigan, Indiana, & Toledo markets.  Day-to-day responsibilities include:

• →Building and maintaining excellent relationships with new and existing customers
• →Quoting and order entry
• →Answering incoming customer inquiries
• →Customer support and timely problem resolution
• →Processing customer returns & credits
• →Occasional delivery scheduling
• →Managing & maintaining inventory stock levels
• →Creating raving fans of the Lumbermen’s brand
• →Maintaining the organization, maintenance and cleanliness of the office work areas and other areas assigned by the Customer Service Manager

At Lumbermen’s, our business is built on relationships.  It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.  

• High School diploma/GED required
• College degree preferred
• Some experience with Distribution & Supply Chain
• 2-5 years’ experience in a professional customer service environment

• Strong communication skills, both verbal and written
• Friendly, professional demeanor
• Dependable
• Ability to work cooperatively with fellow employee owners
• Ability to effectively move between a variety of tasks
• Ability to productively manage tasks and complete work accurately in a timely manner
• Proficient in Microsoft Office, emphasis on Microsoft Excel
• Well organized; ability to maintain organization, prioritization, & follow up in a fast-paced work environment
• Attention to detail, detail oriented