Lumiq Learn2mo ago

Enterprise Customer Success Manager

Toronto · TorontoFull Time Permanentmid

Enterprise Customer Success ManagerCustomer Success

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Quick Summary

Overview

At LumiQ, we’re on a mission to make professional education enjoyable. As a modern, audio-first learning platform,

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Enterprise Customer Success ManagerCustomer Success

At LumiQ, we’re on a mission to make professional education enjoyable. As a modern, audio-first learning platform, we empower accounting and finance professionals to fulfill their continuing professional development requirements through engaging podcasts. Over the past five years, we’ve cultivated a devoted customer base of over 1,000 corporate and accounting firms across North America.

LumiQ is proud to be a 2025 Deloitte Fast 50 and Fast 500 winner. We’re creating awesome proprietary content, nailing our go-to-market strategy, and being the first to shake up the industry. Most recently, we secured a strategic investment from Vertu Capital to fuel our expansion globally and continue executing on our exponential growth plans.

LumiQ is also a certified Great Place to Work! We’re all about transparency, ownership, innovation, and empathy. If you’re ready to make a real impact and help us transform professional education, we’d love to hear from you!

Reporting to the Manager, Customer Success, the Enterprise Customer Success Manager will serve as a trusted partner to LumiQ’s strategic clients, driving adoption, engagement retention, and account growth. This role is accountable for customer outcomes, renewal negotiations, and identifying opportunities to expand the partnership over time.

You have 8+ years of experience in a customer-facing roles such as Customer Success, Account Management, or within an accounting firm.

You excel in relationship-driven roles, building trusted partnerships and driving long-term customer engagement and retention.

You are analytical and data-informed, able to interpret customer data, identify trends, and use insights to guide strategy, recommendations, and growth opportunities.

You are highly organized and can effectively manage multiple enterprise accounts, initiatives, and priorities simultaneously.

You are detail-oriented, proactive, and comfortable using tools such as Salesforce (or similar CRMs) and Excel to track engagement, performance, and renewal-related insights.

You are a clear and confident communicator, both written and verbal, and collaborate effectively with customers and cross-functional internal teams.

You are adaptable and thrive in a fast-paced, evolving environment, continuously refining your approach to better support customers and business goals.

You are comfortable engaging with executive and senior stakeholders, leading strategic conversations through active listening, thoughtful questioning, and tailored communication.

Having a CPA is an asset

Own and develop trusted advisor relationships with enterprise customers, stakeholders, and end users to deliver a best-in-class experience.

Monitor and analyze customer health, adoption, and engagement to proactively mitigate churn and identify growth opportunities.

Lead customer onboarding, business reviews, and strategic goal-alignment conversations to drive measurable outcomes.

Use data and customer insights to guide recommendations and support renewal and expansion discussions.

Act as the voice of the customer by gathering feedback and advocating across product, content, and internal teams.

Deliver clear, timely, and proactive communication while maintaining a high standard of responsiveness and detail.

Maintain accurate customer records in Salesforce and other CRM tools to support reporting and account planning.

Partner with customers to help shift from a compliance-driven approach to a culture of continuous learning.

Support cross-functional initiatives as needed to advance Customer Success goals.