Clinical Operations Manager

Luro Health is a mission-driven telehealth organization committed to improving health outcomes for Medicare and Medicaid patients through evidence-informed, multidisciplinary care. We partner with safety-net providers to expand access, reduce friction in care delivery, and deliver measurable outcomes for underserved communities. 

As an early stage but rapidly growing health tech start-up, we are building a world-class team that combines clinical rigor, operational excellence, and practical technology to scale high-quality care nationally. 

Luro Health is scaling clinic partnerships nationally to expand access to high-quality, value-based care for underserved populations. The Clinical Operations Manager owns the operational excellence that makes this possible. You will execute clinic launches, operationalize clinical workflows, manage provider capacity, ensure multi-state readiness and compliance, and solve the problems that stand between launch readiness and steady-state performance. This role leads both people and processes across multiple clinical centers, ensuring consistent execution, high-quality performance, and aligned operational standards. 

You report to the Chief Operating Officer and partner closely with Medical Leadership, translating strategic priorities into site-level operational reality across multiple clinics and states. 

• →Drives clinic launch execution and ensures steady‑state operational excellence across Luro’s multi‑site telehealth footprint.
• →Builds scalable launch playbooks and standardized workflows, including EHR onboarding, credentialing coordination, integration sequencing, and go‑live readiness.
• →Supervises and supports Care Coordinators to ensure high‑quality patient engagement, timely follow‑up, and consistent execution of care coordination workflows.
• →Owns day‑to‑day virtual clinic operations to optimize scheduling, patient flow, visit completion, and patient experience.
• →Translates clinical protocols into repeatable operational procedures in partnership with Medical Leadership, continuously improving throughput and clinician experience.
• →Manages capacity planning, provider utilization, and scheduling systems while partnering with recruiting and credentialing workflows to support growth.
• →Operationalizes multi‑state telehealth compliance and maintains audit‑ready documentation.
• →Develops dashboards and SOPs to surface performance insights, identify bottlenecks, and implement systematic solutions.
• →Coordinates vendors and clinical tools to ensure operational reliability and supports automation by translating operational needs into product requirements. 

• Bachelor's degree in Business, Healthcare Administration, Operations, or related field
• 5–7+ years of operations experience, including 2–3+ years in healthcare or health tech
• Our ideal candidate resides in NY, NJ, or PA to support close collaboration with our team.
• Demonstrated success launching new clinics, programs, or initiatives in fast-paced, high-growth environments
• Strong operational fundamentals: process design, project management, cross-functional execution, and consistent follow-through
• Working knowledge of healthcare operations including credentialing, provider scheduling, EHR systems, and core regulatory concepts (Medicaid/Medicare)
• Systems thinker with strong organization and prioritization skills; detail-oriented without losing the big picture
• Self-directed and resourceful in ambiguity; able to unblock progress and drive to outcomes
• Clear communicator who collaborates effectively across Clinical, Product, Finance, Legal, and leadership team
• Experience operating telehealth platforms and virtual clinic workflow
• Track record building dashboards, implementing process improvements, and delivering measurable efficiency gains
• Experience scaling multi-site operations across multiple states with varying regulatory requirements 

At Luro Health, we believe great work happens in an environment where everyone feels respected, supported, and empowered. We are an equal‑opportunity employer and do not discriminate on the basis of sex, age, race, color, religion, marital status, sexual orientation, gender identity, pregnancy, disability, or any other characteristic protected by law. Our culture is rooted in empathy and connection toward one another, our mission, and the communities we care for.  

This job description outlines the general nature of the role and may evolve as our team and company grow.