Clinical Operations Manager (RN)

We are looking for a Clinical Operations Manager (RN) to architect the systems and processes that power our registered nursing and clinical operations functions. This role combines strategic leadership, process improvement, workforce planning, building the infrastructure that drives quality,  and cross functional partnership to ensure scalable, efficient, compliant, and patient-centered delivery across our care continuum. The ideal candidate is a seasoned RN with strong operational experience, excellent cross-functional partnership skills, and a passion for improving care delivery in a high-growth health tech environment.

• Provide operational leadership to Tia’s RN team - partnering with the current RN associate manager + clinical leads to ensure consistent, high-quality and scalable clinical practice aligned with Tia’s standards, protocols, and regulatory requirements. You will define the processes, systems and pathways to drive predictable outcomes for the RN org and other clinical operational projects and initiatives. 
• Ensure staffing level, scheduling coverage, and workflow execution meet clinical and operational KPI's.
• Develop and implement scalable onboarding, training and ongoing competency programs for Tia’s RN function
• Develop and implement operational plans that scale RN functions, improve throughput, and enhance patient/provider experiences. Drive appropriate standardization to achieve results

• Identify key metrics and implement dashboards to monitor clinical performance, quality, utilization, and operational efficiency.
• Facilitate RN  workflows, develop SOPs, and monitor performance 
• Monitor operational and quality dashboards and queue performance; identify trends and implement process improvements.
• Build a culture of high ownership and high accountability through clear role design, outcomes and metrics

• Partner with cross-functional stakeholders (Product, Care Coordination, Clinical Care Delivery, etc) to integrate clinical operations with company goals.
• Lead QI initiatives as appropriate across the care delivery + operations org that support Tia’s goals. This may include leading root cause analyses of clinical processes  and implementing improvement plans to ensure scalable high quality care.

• This is a player coach role where a small portion of your time will be spent delivering high quality asynchronous nursing care to Tia’s patients as necessary to understand workflows and support the RN team
• Compliance with all applicable laws and regulations
• Other duties as assigned

• Active, unrestricted RN license in CA, NY and AZ - or active licensure in at least CA or NY and willingness to obtain the other licenses
• 5+ years of clinical nursing experience with progressive operational or leadership responsibilities. This role requires proven operational experience managing RN, MA or care coordination teams ideally in a digital health start-up environment 
• Proven track record managing clinical teams and operational workflows in ambulatory, telehealth, or comparable settings.
• Strong working knowledge of clinical quality frameworks, patient safety, and compliance standards.
• Excellent communicator with demonstrated ability to build cross-functional alignment.

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration

• Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
• Asking why, then why again — because accepting “this is just the way it is” is not good enough
• Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
• A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.

This position may require attendance at company and team off-sites.

Unfortunately, scams targeting job seekers are on the rise. To protect yourself, know that we will never ask for payment, gift cards, or sensitive financial information during our hiring process. All communication from our team will come from an official company email address (@asktia.com). If something feels off, trust your instincts and reach out to us directly at peopleservices@asktia.com.

Tia is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!