Guest Experience Planner

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences.  LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.

Under the general supervision, the Guest Experience Planner will provide direct support to the Guest Experience Manager and Director and perform related work as required.

• Assist in managing all communications with Guests and Owners on a timely & accurate basis through lifecycle

• Assist in contracting, onboarding, and training with Vendors and Staff

• Curate personalized and creative itinerary of experiences according to the guest preferences and requests

• Anticipate guest needs, proactively offer experiences, maintain professional relationships with guests and vendors

• Assist in completing Guest statements and Vendor payments precisely and on time

• Assist in all administrative duties including calendar management, email management, monitoring dashboard and all chat communications, CRM management, expense management, etc.

• 2 or more years of experience with customer service, operations or administration

• Experience with luxury hospitality, travel advisory or concierge is preferred but not required

• Bachelor's degree is a minimum educational requirement

• Exceptional verbal and written English communication skills

• Strong experience with CRM, presentation and data management tools such as Google Suite

• Basic financial and billing knowledge

• Multi-tasking capabilities and work effectively under deadlines

• Focuses and guides self and works together with team members in accomplishing work objectives.

• Makes customers and their needs a primary focus of one’s actions

• Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively 

• Sets high standards of performance for self-assuming responsibility and accountability

• Attention to detail and basic knowledge of luxury travel destinations and experiences