Deskside Consultant

Alberta · Grand Prairie · Grand Prairie · Grand PrairiePermanent Employeemid

OtherDeskside Consultant

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Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day.

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OtherDeskside Consultant

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values growth and continuous learning?

We are looking for a client-focused and dynamic Deskside Consultant for our Calgary branch to work onsite at a client site in Grande Prairie, AB! You will contribute to the business by providing support to end users’ queries related to their software, hardware, and computing platforms in a professional and courteous manner.

Assist end-users with questions about any of our supported software and computing platforms in a professional and courteous manner

Address user tickets regarding hardware, software and networking; in person or remotely

Monitor the performance of clients’ desktop infrastructure and device plans for improved efficiency

Install applications and computer peripherals

Troubleshoot hardware and software issues in a variety of environments

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

4+ years of related experience

1+ year(s) of customer service experience

Experience with the following:

o Supporting a Microsoft environment in a deskside support role

o Microsoft Office O365