Deskside Consultant

AlpharettaPermanent Employeemid

OtherDeskside Consultant

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Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day.

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OtherDeskside Consultant

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

We are looking for an upbeat and proactive Deskside Consultant for a client site in Alpharetta, GA. In this role, you will contribute to the business in a number of ways including working with end users ranging from entry level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner. This role is onsite at our client location in Alpharetta, GA.

Assist all customers with their questions about any of our supported software and computing platforms

Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment

Install and support PC, laptop, tablet and mobile hardware and software

Monitor the performance of the company’s desktop infrastructure and device plans for improved efficiency

Troubleshoot and diagnose problems and resolve Tier 1 incidents according to the client and/or LVS service catalog

Escalate Tier 2 incidents according to client specifications

Install applications and computer peripherals

Conduct remote troubleshooting

Track and escalate outages

3+ years of related IT experience

Knowledge of server operations, infrastructure, web interfaces, and remote access tools

Experience supporting Microsoft environments in a deskside support role

Experience with the following: Microsoft Office 2010 / 2013 / O365, Windows/Linux/Mac OS environments, Remote support, PC/printer hardware / VPN / Citrix, Active Directory, Supporting mobile devices

ITIL Incident Management understanding

Ability to diagnose, research and solve technical and data issues independently

Ability to work with ServiceNOW

Knowledge of network security practices and anti-virus programs

Excellent problem-solving and multitasking skills

Great People and Culture

Career Growth – Permanent staff positions, paid training, career life planning, develop strong consulting skills

Interesting Work – Be part of exciting projects while accessing all the latest technologies

Fun is one of our core values