Senior Adult System of Care (SOC) Manager (Syracuse, NY)

At CCSI, our mission is to activate possibilities and spark change in organizations that put people first. Our vision guides us all in the right direction: a world of communities where everyone flourishes. CCSI is a trusted partner to human-centered organizations. We work with government, education, and non-profit institutions to strengthen their day-to-day operations, build successful teams, plan for the future, and increase their impact. We help organizations rise so communities can flourish. If you’re looking for a career with purpose that creates lasting change in the community, we encourage you to apply.

We are seeking a talented Senior Adult System of Care (SOC) Manager to join our team of nearly 500 employees. CCSI is contracted by Onondaga County to provide program management services, including specialized staffing. 

Onondaga County is actively embarking on the Adult Behavioral Health System of Care project. A System of Care (SOC) is a coordinated network of formal and informal services and supports working under shared value set to support systems in being successful in recovery services. The target population is the dual recovery population experiencing challenges related to substance use, mental health, serious emotional disturbances, and developmental disabilities and navigating barriers accessing services. 

The Senior Adult SOC Manager, under the guidance and support of the Onondaga County Mental Health Services’ Division Deputy Commissioner and Director of Community Services, will focus on the high need population, ensuring the system is adequately set up to meet their needs. There is a particular focus on building out the system for individuals experiencing mental health and substance use co-occurring challenges. The Senior Adult SOC Manager will need to establish positive and professional relationships with state agencies, local providers, and organizations while engaging adult serving systems in responding in a collaborative, culturally responsive, trauma informed, cross systems and strengths-based manner.

CCSI is partnering with Onondaga County to hire a Senior Adult System of Care (SOC) Manager. This position is employed by CCSI and working on behalf of Onondaga County.

• →Act as an educator, convener, and information transmitter, both up to local policy/decision makers and down to front line workers and their supervisors. 
• →Facilitate, coordinate and manage cross systems solution focused meetings for providers working with individuals are caught in systemic challenges or barriers. 
• →Convene multi-system committees or groups focused to track and explore local emerging trends of unmet needs that are indicative of systemic failure or need for system change and ensuring that this information is communicated to Onondaga County Division of Mental Health leadership and other stakeholders as defined.
• →Provide technical assistance to providers and partners on system collaboration on complex cases and propose implementation solutions. 
• →Facilitate cross—discipline trainings to promote the integration of services focusing on Evidenced-Based Practices for individuals with co-occurring disorders. 
• →Work with the Department of Children and Family Services and the larger LGU to monitor providers to ensure the use of integrated, person-centered service and treatment planning. 
• →Input and maintain records in designated system within the established timeframes and maintains hard copy records, statistics, other as directed 
• →Create a protocol to measure outcome improvements in the local service system for individuals with co-occurring disorders.
• →Perform other duties as assigned.

• Communicating effectively 
• Building collaborative relationships 
• Valuing diversity and fostering an inclusive environment 
• Striving for self-development and taking initiative to be resourceful 
• Problem-solving both independently and with others 
• Familiarity with mental health and developmental disability environments 
• Ability to collaborate effectively with multidisciplinary teams 
• Excellent planning and organizational skills 
• High level of interpersonal skills with ability to build relationships with team members, youth, families and members of provider community 

• Masters in Human Services field plus 5 years of relevant professional experience and/or some advanced hours of training, OR equivalent education and work experience (see CCSI's equivalency chart)

• Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.
• Valid Class D New York State Driver License and access to a motor vehicle insured with $300,000 liability coverage to meet transportation requirements of the position.

• Market-competitive compensation · An award-winning Wellness@Work and employee benefits program.

• An organization that is committed to racial equity and anti-racist practices.

• Continuous professional development opportunities. 

• A voice in shaping CCSI’s ever-evolving diverse company culture.

We Are CCSI!

For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations’ potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal.

At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us.

CCSI does not accept inquiries from third-party recruiters or search agencies.

Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This is a full time position