Senior Manager, Trust & Safety Policy

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

 As a Trust & Safety Policy Senior Manager, you will play a pivotal role in shaping and implementing platform safety policies that uphold these principles, ensuring our community remains safe and reliable. Lyft is looking for a Senior Manager to join our Safety and Customer Cares team based in our San Francisco office. This is a manager role that includes both people management and senior IC work to build out a dedicated policy development function. This role will help lead the creation of a best-in-class, LLM-first, Safety Policy and Operations function at Lyft.   

You are a strategic thinker and influential leader with a passion for Trust & Safety issues at complex multi-sided platforms. Your expertise in taxonomy and policy development, operational excellence, risk mitigation, and relationship management positions you to make a significant impact on Lyft’s commitment to safety, ensuring a secure and reliable transportation experience for millions of users nationwide.

• →Provide strategic vision for the design of a best-in-class, LLM-first, Safety Policy and Operations function at Lyft.  
• →Own the process and governance for the creation, maintenance, and depreciation of the foundation unified policy taxonomy, policy modules, and other supporting artifacts including the style guide and glossary.
• →Programmatically assist in leading the transition from the current Safety policy and operations model to a future model based on unified, modular policy infused with LLM and other machine learning models.  This includes the design and development of a standardized, multi-step lifecycle (e.g., policy, detection, investigation, adjudication, sanctions, and appeals) for handling all of Lyft’s Safety submissions.
• →Collaborate closely with cross-functional teams including Community Safety, Specialized Support, Legal, Product, Public Policy, Risk, and Communications, to ensure a successful transition to and ongoing operation of the future model.
• →Lead thorough research and analysis to identify emerging safety trends and risks, monitor industry developments, best practices, and regulatory changes, and integrate data-driven insights and requirements to continuously maintain and improve Lyft’s Trust & Safety operation.
• →Communicate policy and operational updates, enforcement actions, and key safety insights to senior management and relevant stakeholders.
• →Prepare and present on insights draws from the operational data on the impact of policy and operational changes, performance metrics, and incident trends to inform strategic decision-making.

• Three to five years of Trust & Safety policy experience in the digital services industry across a wide range of products
• Experience developing Trust & Safety policy taxonomies and policies
• Experience working cross functionally with internal business stakeholders
• Exceptional strategic and problem-solving skills
• Data analysis and the ability to translate to internal business partners and policy stakeholders
• Sufficient level of technical acumen and proficiency to collaborate with engineers with business and technical requirements for systems and tooling.
• Ideally a graduate degree, with emphasis on a law or business degree.
• Self-starter; intrinsically motivated and a good teammate