Client Service Executive

SingaporeFull-timemid

OtherClient Service

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Quick Summary

Key Responsibilities

Manage and update clinician schedules to ensure efficient allocation of sessions. Coordinate clinician availability, appointment bookings, and cancellations.

Technical Tools

OtherClient Service

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

The Client Services Executive will play a critical role in ensuring the seamless scheduling of clinicians for sessions, maintaining appointment records, and supporting overall clinical operations, administration and office operation. Additionally, this role will support commercial growth activities by assisting with marketing materials, campaigns, and EAP events. The ideal candidate is highly organized, proactive, and able to coordinate efficiently with clinicians, clients, and internal teams.

You will work 5 days per week, including alternate Saturdays. The shift rotations is either 8:30am - 5:30pm or 10.30am - 7.30pm.

We will require flexibility to cover other members of the team on annual leave from time to time.

Key Responsibilities:

Manage and update clinician schedules to ensure efficient allocation of sessions.

Coordinate clinician availability, appointment bookings, and cancellations.

Monitor and resolve scheduling conflicts in a timely manner.

Communicate with clinicians and clients to confirm session details and any changes.

Maintain accurate records of clinician schedules, session logs, and client appointments.

Ensure timely updates and data accuracy in scheduling systems.

Work closely with the clinical and operations teams to streamline appointment processes.

Support the transition to automated scheduling tools, where applicable.

Assist in clinician onboarding by ensuring proper documentation and schedule integration.

Liaise with clinicians and internal teams to facilitate smooth daily operations.

Provide administrative support, including preparing reports and updating tracking sheets.

Handle confidential and sensitive information with discretion.

Assist in the preparation and proactive engagement of marketing materials and campaign content.

Support the execution of EAP (Employee Assistance Program) events by coordinating logistics, scheduling, and materials.

Work closely with the commercial team to help implement local marketing initiatives in Singapore.

Ensure smooth administrative support for outreach activities and engagement efforts.

Diploma or Bachelor's degree in Business Administration, Healthcare Management, Marketing, or a related field is desirable.

2-3 years of experience in appointment scheduling, healthcare administration, marketing coordination, or clinic operations is desirable.

Strong organizational and multitasking skills with excellent attention to detail.

Proficiency in Microsoft Office (Word, Excel) and scheduling software.

Strong IT skills and having a tech savvy mindset to be able to use a variety of systems.

Excellent communication and interpersonal skills for clinician, client, and marketing coordination.

Proficiency in English is required. Mandarin is highly desirable and additional languages such as Malay, Tamil, or other foreign languages is an advantage.

Ability to handle high-volume scheduling and resolve conflicts efficiently.

Experience in a mental health, healthcare, or service industry setting is an advantage.