Mable6mo ago

Customer Success Specialist

Sydney · Sydneymid

MarketingCustomer SupportCustomer SuccessCustomer Success Specialist

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Quick Summary

Overview

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting,

Technical Tools

MarketingCustomer SupportCustomer SuccessCustomer Success Specialist

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care

2. We believe in technology as an enabler

3. We’re driven by helping customers attain better outcomes

This position is part of the Mable team.

About Mable

Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.

With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.

By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.

To find out more, visit https://mable.com.au/

About the role

Are you a people person who loves connecting, influencing, and driving results? You'll work on our HomeMade product, where we’re transforming how people manage their Home Care Packages and we need passionate go-getters to help our customers feel supported kickstarting their self made journey.

Be the first point of contact for new customers, building rapport, educating, and guiding them to the best solutions for their care needs.

Respond to high volumes of calls, qualifying leads, identifying upsell opportunities, and driving adoption of our services.

Achieve individual targets and KPIs, driving successful customer onboarding and adoption while ensuring a great experience.

Collaborate with cross-functional teams to align strategies and contribute to the success of HomeMade and our group of companies.

Provide expert guidance on our tech platform, ensuring customers can self-manage their Home Care Package and see the value quickly.

Experience in travel, retail, sales, onboarding or customer service/retention roles.

Confident on the phone and able to influence customers with authenticity and empathy.

Goal-oriented and driven by results, but never compromising on customer experience.

Thrive in a fast-paced, collaborative environment, juggling multiple priorities while keeping customers delighted.

Bonus points if you’ve managed a loved one’s Home Care Package!

Be part of an innovative company that’s redefining aged care.

Combine your sales skills and people skills to make a real difference.