Healthcare Virtual Assistant - Freelance, Remote

Our client owns and operates a behavioral health private practice with offices in Raleigh, NC and the Salem/Portland, OR area, now in its third year of business. The practice provides mental health care to patients across both locations and is building out its internal systems and support team as it grows. They're looking to bring on a dedicated assistant with genuine healthcare experience to support the clinical and administrative side of the practice.

The practice has learned firsthand that generalist administrative support isn't enough for a healthcare setting — the current assistant in this seat lacks a medical background, which has created a steep learning curve around healthcare terminology, insurance processes, and how to appropriately support patients who may be in distress. This role exists to bring in someone who already understands the healthcare world and can hit the ground running on intake, insurance claims, and documentation — freeing the practice owner from the administrative load of prior authorizations and claims follow-up so she can focus on patient care. This is intended as a long-term seat on the team, not a temporary fix.