About Magic Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more.
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OtherAccount Lead
About Magic
Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. We came out of Y Combinator in 2015, have grown to 1,000+ remote workers, and are backed by Sequoia Capital with over $30M in funding.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
Why does this role exist? As Magic scales its Magic Executive Assistant (MEA) operations, our Account Leads are on the frontlines — managing clients, executing on standard operating procedures, and maintaining the quality standards that define our service. But with day-to-day operations running full speed, there's little room for Account Leads to stay ahead of process updates, new standards, or their own professional growth.
This role exists to close that gap. The Learning & Development Coach – Account Lead Enablement is dedicated to the continuous development of Account Leads who are already in operations — ensuring they're not just keeping up, but consistently leveling up. This isn't a training-for-newbies role. This is about building a culture of ongoing learning within a team that's already running.
What's In It For You
Compensation: ₱45,000/month (all-in package inclusive of government-mandated benefits)
Schedule: Tuesday to Saturday, 12:00 AM – 9:00 AM PHT
Work Setup: Fully remote
Impact: You'll directly shape how Magic's Account Leads perform — your work will be visible in client outcomes, team competency, and operational consistency
Our Hiring Process
Initial Interview (HR Interview)
2nd Level Interview with the Project & Process Innovation Manager
Final Interview — Demo Training Session with the Director of Operations for MEA and the Project & Process Innovation Manager; you'll receive training materials 24–48 hours in advance
What Winning Looks Like
You consistently design and deliver masterclasses and refresher training that result in measurable improvement in team performance within 60 days
You build a certification and competency framework from the ground up that becomes the standard for ongoing development
You proactively identify skill gaps before they become operational problems — not after
You coordinate smoothly with team leads and operations managers to schedule training without disrupting service delivery
You own a learning calendar and execute it reliably, with participation rates and assessment completions consistently above target
Your training materials are polished, practical, and actually used — not buried in a drive somewhere
Every team member you work with knows exactly where they stand and what they need to grow next
Who This Role Is NOT For
You've only trained new hires or onboarded employees — you've never developed tenured, experienced professionals
You need heavy direction on what to train; you can't design a program from scratch
You're uncomfortable giving direct feedback to peers or people more senior than you
Coordinating across multiple stakeholders feels overwhelming rather than energizing
You treat training as a one-time event rather than an ongoing system
You can't commit to a Tuesday–Saturday, 12:00 AM–9:00 AM PHT schedule
You haven't worked in a fast-paced, remote operations environment before
You're looking for a purely facilitation role — this requires you to also build, track, report, and iterate
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