Operations Support Specialist - Freelance, Remote

About the Client
Our client is a full-service telecom contractor operating across multiple East Coast states, delivering fiber optics, outside plant maintenance, structured cabling, and utility construction projects. They partner with commercial and residential customers to plan, build, and maintain network infrastructure with a focus on quality, safety, and speed. With years of growth in the telecom field, they rely on robust operations support to keep projects on track and stakeholders aligned.

This role ensures the daily flow of telecom/field operations runs smoothly by coordinating work orders, maintaining clean, accurate records, and acting as a central communication hub among field supervisors, contractors, and internal teams. The company is scaling and needs a detail-oriented, dependable specialist to manage updates, reporting, invoicing support, and escalations so leaders have real-time visibility and crews can execute without blockers. The hire will strengthen process consistency, SLA performance, and documentation quality across regions and clients.