Customer Success Manager (Bilingual – English & Spanish)

• →2+ years of rocking it in Customer Success at a B2B SaaS or software company, you know what it takes to keep customers happy and engaged.
• →A proven knack for making customers stick around, you’ve got the results to show with your retention and growth numbers.
• →Top-notch communicator and natural relationship builder, whether it’s Zoom, email, or face-to-face, you make people feel heard and supported — in both English and Spanish.
• →You’ve led live product demos and training sessions that leave users excited and confident (bonus points if you make it look effortless).
• →A sharp eye for spotting trouble early, you know how to flag risks and turn them into wins.
• →Comfortable diving into data, you’ve got an analytical mindset and use insights to level up the customer experience.
• →You thrive in fast-paced, ever-evolving environments, where no two days are the same — and you wouldn’t have it any other way!

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.