Lead Manager, Chapter Advancement

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.  

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area. 

The Lead Manager, Chapter Advancement is responsible for overseeing a team that manages and deploys chapter mission in-kind programs, ensuring the effective execution of more than $15 million of in-kind resources. This position is also responsible for the enterprise-wide travel program that enables mission delivery, including the selection, management, and ongoing assessment of our travel management company. The manager works collaboratively across multiple teams including but not limited to Chapter Advancement, Mission Advancement, Corporate Alliances, Finance, as well as directly with our 57 chapters.

• Excellent interpersonal skills, demonstrating the ability to work with a variety of internal and external stakeholders in a professional manner.
• Highly organized with strong attention to detail.
• Ability to prioritize and plan multiple projects; project management skills.
• Ability to develop and refine processes to maximize efficiency.
• Excellent analytical thinking and ability to perform analyses to understand performance and impact
• Ability to manage and lead, within and across teams.
• Strong written, verbal, and presentation skills.
• Sound knowledge of nonprofit best practices.
• Discretion with confidential information.

• →Manages a portfolio of and a team that supports $15M+ of in-kind programs for chapters, ensuring utilization of donated goods, services, and use of facilities by national corporations to reduce chapter cash expenses and/or staff labor.
• →Identifies and develops new corporate in-kind programs in collaboration with Corporate Alliances leadership and staff, ensuring clear expectations, goals, and processes are identified for each program, supporting and engaging in fundraising conversations.
• →Orchestrates and assesses needs for chapter trainings and resources to maximize in-kind utilization and develops and delivers these resources.
• →Analyzes and reports on chapter grants and in-kind programs, including developing impact reports for Make-A-Wish leadership, and working with Finance, Donor Care, I/T to ensure accurate tracking and reporting organization-wide.
• →Leads team of specialists in the management and facilitation of cash and in-kind programs, which includes supporting and advising chapter staff in their use of centralized resources, working with and stewarding in-kind sponsors.
• →Selects, manages, and evaluates 3^rd party travel management company responsible for booking mileage award travel for wish trips
• →Performs other job-related duties as assigned.

• Bachelor’s degree or equivalent experience in Non-Profit Management, Business, or related field required.
• 5+ years of professional business experience required, preferably at a Make-A-Wish chapter or similar not-for-profit environment.
• Experience working within a team environment with multi-faceted reporting structures preferred.
• Experience working with Salesforce preferred.
• Strong proficiency in Microsoft Office applications required, including demonstrated expertise in Word, Excel, and PowerPoint.

• Ability to thrive in a remote environment.
• Some travel may be required.
• May require work outside a traditional Monday – Friday work week, and outside normal business hours.

• Up to 15 PTO days 
• 10 Sick Days 
• 11 Paid Holidays 
• 2 Volunteer Days after one year of service 
• 2 Personal Days accrued annually   
• Parental Leave      

• Employee Awards and Recognition Programs    
• Individual and Leadership Development     
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets   

*Monthly premiums paid for the employee for vision, dental, and short/long term disability.