Customer Success Public Sector (Brussels)

Operational Client Management: Manage the validation of quotes and activity reports (CRA) for non-autonomous clients. Ensure the upload and consumption of purchase orders (POs) to guarantee smooth and seamless invoicing.

Renewal Driving: Anticipate project end dates and provide the necessary support to secure renewals and ensure business continuity.

Primary Point of Contact: Serve as the main go-to person for incoming client requests, resolving issues directly or escalating them to the appropriate internal teams (e.g., Finance).

Contractual Compliance Expertise: Act as the expert on client contracts (SLAs, penalties) and internal workflows (PO processes) to guarantee the strict application of contractual terms.

Driving Client Autonomy: Promote platform benefits and conduct live demos to train clients on managing their operations independently.

Partnership with Account Managers (AMs): Collaborate closely with AMs as a Subject Matter Expert (SME) on renewals and PO management to drive business growth.

Process Optimization (Scaling): Identify operational pain points and partner with Business Operations and Product teams to deploy automated solutions.

Experience: Ideally 5 years in operational contract management, complex customer support, or project coordination. Previous experience within the Belgian Public ecosystem and/or a large-account subcontractor environment is a strong asset.

Administrative Rigor & Compliance: A keen sense of organization, attention to detail, and a structured mindset. You are comfortable following strict, non-negotiable step-by-step validation workflows and managing rigorous documentation.

Solution & User-Oriented: Excellent interpersonal skills, patience, and diplomacy. You love helping users (freelances), solving their daily platform issues, and navigating complex administrative structures calmly.

Tools & Data: Proficiency in collaborative and analytical tools (Gsheet/Excel) and an appetite for mastering internal platform configurations.

Languages: Full fluency in English is essential (all documentation, platform interfaces, and interactions with Accenture and the European Commission are in English). French is a huge plus. 

First call with our Talent Acquisition team to better understand your background and aspirations (30-45 minutes).

Interview with your future manager to delve into your experience and the specifics of the role (45-60 minutes).

Home assignment to complete, which will be evaluated to assess your management logic and analytical skills.

Final interview with a C-level executive to discuss Malt’s long-term vision.