Assistant Spa Director

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As an Assistant Spa Director at the WELL Spa + Salon at Grand Geneva Resort & Spa, you will assist the Director of Spa with all areas of spa operations.  

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together. 
 
What will you be doing? 

• Oversee the daily management of all spa operations and staff to include therapists, estheticians, nail technicians, and receptionists 

• Create and uphold departmental policies, procedures, and standards 

• Oversee and coordinate training of treatment protocols on menu of services 

• Develop and implement promotional programs with Marketing department 

• Assist with special events as necessary 

• Maximize spa revenues by tracking trends and thinking creatively 

• Ensure safety and security for spa guests and associates 

• Ensure proper maintenance of facility and equipment and report problems to engineering immediately 

• Monitor inventory, ordering systems, and issuing of products and supplies  

• Serve as a liaison between management, staff, and guests  

• Monitor and ensure high standards of treatments and personnel  

• Develop and implement new spa services 

• Perform other duties as assigned 

What do you bring to the role? 

• Minimum of 3 years Spa management experience required 

• Luxury hotel experience preferred  

• College graduate or professional certifications in spa treatments preferred  

• Prior experience with Spa Soft software preferred 

• Prior P&L experience and responsibility  

• Excellent written and verbal communication skills  

• Strong sales and marketing skills  

• Strong interpersonal and leadership skills  

What’s in it for you? 

• A free, well-balanced meal every shift 

• Discounted gym membership  

• Room discounts at Marcus Hotels & Resorts  

• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa 

• Free parking 

• “Two for one” movie theater coupons at Marcus Theatres 

• Ability to grow your career and transfer from one property to another  

• Early wage access 

• Paid time off 

• Flexible scheduling 

• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match 

• And more! 

About Us: 

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.