Room Service Expeditor

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Room Service Server at Grand Geneva Resort & Spa, you'll create extraordinary guest experiences by swiftly answering calls, taking and delivering orders with precision, and ensuring every step—from the expo line to the guest room—radiates efficiency and excellence.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

• Master all menu items, garnishments, and proper plate setups for food and beverage outlets.
• Handle all In-Room Dining phone calls, including taking orders, quoting delivery times, and answering menu or restaurant questions.
• Take restaurant reservation phone calls and assist guests with reservations and inquiries.
• Expedite food from the kitchen, ensuring table-ready presentation.
• Deliver orders, condiments, and additional requests promptly and with urgency.
• Greet guests using the 15/5 rule whenever possible to ensure a welcoming experience.
• Perform general cleaning tasks to meet health standards and maintain a clean work environment.
• Support team members and complete additional duties as requested by guests or supervisors.

What do you bring to the role?

• Flexible schedule availability, including nights, weekends, and holidays.
• High school diploma (or equivalent) and at least one year of fine dining or room service experience.
• Basic knowledge of food service and delivery standards, ability to obtain any government required license or certificate. 
• Strong memory for menu details, including proper plateware setup and garnishments.
• Ability to lift and transport trays up to 40 lbs. through crowded spaces continuously during shifts.
• Positive attitude, teamwork, and motivation during both busy and slow periods.
• Capable of multitasking efficiently with exceptional execution.
• Effective communication skills, English fluency, and the ability to build strong relationships with team members and guests. 

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership 
• Room discounts at Marcus Hotels & Resorts 
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another 
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

The Grand Geneva Resort & Spa is an equal opportunity employer.