Assistant Executive Housekeeper - JW Marriott Grosvenor House

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Management position that focuses on supporting the day-to-day activities in Housekeeping operations. The Assistant Executive Housekeeping Manager works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

• Assist with the supervision of all housekeeping associates and contract cleaners throughout the hotel and assist the Executive Housekeeper in the overall running of the housekeeping department and to deputise for the Assistant Executive Housekeeper in his/her absence.
• To ensure compliance with quality assurance standards, company standards and external regulations including department checklists and the brand standard audit. Hold team members accountable and employ coaching tactics if they do not. 
• Drive results within the department, focusing on goals set by senior management. The focus will be guest satisfaction measures, associate engagement and department costs and profitability. 
• Ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory) and that the department is staffed appropriately ensuring that operational needs and financial objectives are met.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Assign and ensure work tasks are completed on time, take responsibility for tasks and assignments, and made sure deadlines are met. Make decisions and provide input on possible improvements.
• Manages team effectively to achieve department goals. Effectively communicate goals and performance expectations.
• Encourages employees to provide excellent customer service, being a role model for this behaviour, setting a positive example for guest relations. Actively monitor GSS and provide solutions if needed. 
• To be empowered to handle guest problems and complaints, using the LEARN model and seeking assistance from senior management if needed. 
• Facilitate good up and down flow of communication within the department, including shift briefings, handovers, email, telephone and in person. Assist in preparing the agenda for departmental meetings and follow up all points raised.
• Facilitate good communication channels and relationships with other departments, specifically Front Office and the Technical Services Department.  
• Manage the public areas within overall hotel
• Check VIP rooms and long staying guests daily.
• Be involved in monthly accruals, forecast planning, Profit & Loss results, and annual budgeting.
• Support with the ordering of cleaning and guest supplies, ensuring these are purchased in line with budgets but making sure the hotel has enough supply. 
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment for other team members and guests. 

• Supervises staffing levels to ensure that operational needs, and financial objectives are met.
• Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.  Ensures associates are cross-trained to support successful daily operations.
• Uses all available on the job training tools for associates; supervises on-going training initiatives and conducts training when appropriate.
• Communicates performance expectations in accordance with job descriptions for each position.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts.  Participates in an on-going associate recognition program.
• Identifies the developmental needs of others. Use coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Ensures employees are treated fairly and equitably.
• Administers the performance appraisal process for direct reports.
• Interviews and hires hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

• High standard of housekeeping operations
• Demonstrate excellent attention to detail, organisational and communication skills
• Experience of managing, developing and leading a team
• Ordering and stock control
• Minimum 2 years' experience in a similar position, within a hotel environment

• A warm demeanour and service-oriented personality
• A team-player attitude
• Positive outlook and dependability

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.