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Front Desk Agent, Pre-Opening - The St. Regis London

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OtherFront Desk Agent

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Quick Summary

Overview

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet,

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OtherFront Desk Agent

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’, a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

As a Front Desk Agent, you will be one of the first impressions of The St. Regis London, guiding guests through a seamless and intuitive arrival, stay, and departure experience. You will take initiative, anticipate needs, and ensure every interaction feels effortless, personalised, and memorable. This is a role for a polished, service‑driven professional who thrives in a dynamic environment and embodies the art of refined hospitality.

Responsibilities

~1 min read

→Deliver an exceptional arrival and departure experience, ensuring each guest feels personally welcomed and valued
→Guide guests throughout their stay, offering support with requests, information, and tailored recommendations
→Process operational needs including check‑ins, check‑outs, payments, and daily reports
→Anticipate guest needs and respond with intuitive, personalised service
→Maintain accuracy and professionalism in all communications and transactions
→Uphold safety, confidentiality, and company policies at all times
→Support smooth lobby operations by moving confidently through the space and assisting where needed
→Collaborate with other departments to ensure seamless service delivery

We are seeking a refined and service‑oriented professional who embodies the essence of luxury hospitality. You should have:

Qualification in Hospitality studies, degree standard or similar preferred
Relevant experience in a 5* property is desirable
Excellent customer service skills
Possess the ability to work under pressure and have strong organisational skills
Great command of the English language, both spoken and written
Display a polite and professional attitude to internal and external guests
A passion for creating meaningful and memorable guest experiences

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service, and in honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub’s exclusive retail, wellness and travel privileges
Friends and Family preferred rates at Marriott hotels worldwide

Career Development

Clear pathway for internal promotions and transfers
Cross‑department training to refine your craft and broaden your expertise
Expert‑led development programmes
Continuous learning through structured programmes
Premium e‑learning platform access
Be part of an exclusive pre‑opening experience shaping the future of the property

Wellbeing Support

Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant
Food and Beverage discounts across Marriott properties
Year‑round wellbeing initiatives and wellness activities

Recognition and Appreciation

Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated including birthdays, anniversaries, and personal milestones
Vibrant social calendar with team events and engagement activities

Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.