Guest Relations Supervisor (UBS Tower)

• Serve as the primary point of contact for high-level inquiries and complaints, resolving issues promptly and professionally .
• Supervise the guest services or reception staff. This includes creating work schedules, assigning daily tasks, and cross-training team members to ensure full coverage and skill development.
• Responsible for training, mentoring, and motivating the team to maintain high service standards, as well as conducting performance reviews and providing regular feedback.

• Degree in Hospitality Management or related disciplines
• Minimum 2 years of relevant experience preferrably in similar capacity in Front Office Department
• Passionate and service oriented 
• Excellent command of written and spoken Chinese and English

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.