Reservations Supervisor, Pre-Opening - The St. Regis London

United Kingdom·Londonmid

OtherSupervisor

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Overview

Reservations Supervisor Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet,

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OtherSupervisor

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

We are seeking an exceptional Reservations Supervisor to join our opening team at The St. Regis London. This is more than a supervisory position—this role shapes the very first impression of the guest experience, long before arrival, by crafting personalised, seamless, and thoughtful reservation journeys for the world’s most discerning travellers. As Reservations Supervisor, you will support the Reservations Manager in overseeing all aspects of the reservations operation, ensuring accuracy, refinement, and operational excellence at every touchpoint.

Responsibilities

~2 min read

→Process all reservation requests, amendments, and cancellations received via telephone, email, or other communication channels
→Identify guest needs and recommend appropriate room types, packages, and experiences
→Provides guests with information about the Bonvoy loyalty program and processes new enrollments.
→Input and access data in reservation systems.
→Verify availability, confirm rates, and explain guarantee, cancellation, and special rate policies to guests and partners
→Accommodate and record special requests with meticulous attention to detail
→Respond to challenges or discrepancies in rooming requests and propose suitable alternatives
→Ensure all billing instructions are correctly set up in line with Accounting standards
→Troubleshoot and resolve guest booking issues, escalating when necessary
→Maintain exemplary knowledge of hotel services, facilities, and room categories to support guest enquiries
→Apply effective sales techniques to maximise revenue and room yield
→Input, update, and audit data within the reservations system to ensure complete accuracy
Oversee the accuracy of room blocks, reservations, market codes, and group allocations
→Support the Reservations Manager with scheduling, training, coaching, and supporting team members
→Uphold confidentiality and protect all proprietary and guest information
→Maintain a professional, refined appearance in line with St. Regis standards
→Build strong working relationships with departments across the hotel
→Perform any additional reasonable tasks as requested by leadership

We are seeking a polished, detail‑driven professional with a passion for luxury hospitality and the art of personalised service. You should have:

At least 2 years of reservations or front‑of‑house experience within hospitality
At least 1 year of supervisory experience
Strong communication abilities, both written and verbal
A refined approach to guest engagement and problem‑solving
Excellent organisational skills and accuracy in managing guest data
A proactive mindset with the ability to anticipate guest needs
Familiarity with hotel reservations systems and revenue‑driven decision making

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

Competitive salary designed to recognise excellence
Workplace pension
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide

Career Development

Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.