Senior Manager, Plus Services RMAS

• Drives adoption and execution of Plus Services offerings, including:
• Task Force Support
• Revenue Management Trainings
• System Audits and Configuration Reviews
• Power of M processes
• Partners with hotels to identify opportunities and implement tailored solutions that enhance performance and operational efficiency.
• Develops and presents value propositions for Plus Services to internal and external stakeholders.
• Ensures execution consistency aligned with Marriott revenue management standards and strategies.
• Provides strategic guidance on pricing, inventory management, and system utilization, ensuring alignment with overall revenue goals.

This position is responsible for leading the execution, development, and commercialization of Plus Services initiatives within CALA RMAS, ensuring alignment with Marriott’s revenue management philosophy and business objectives.

The Senior Manager, Plus Services will drive stakeholder engagement, expand service adoption, and deliver high-impact revenue optimization support across franchised and managed hotels. This role requires strong commercial acumen, advanced technical expertise, and the ability to influence and train diverse audiences while maintaining a strategic revenue management perspective.

This position reports directly to the Revenue Director, All Inclusive Operations & Plus Services.

• 2-year degree from an accredited university in Business Administration, Finance, Economics, Hotel Management, or related field; 4+ years of experience in revenue management or related disciplines, including exposure to premium or luxury hotel segments.

OR

• 4-year bachelor’s degree in a relevant field; 3+ years of experience in revenue management or related area.
• Proven experience managing or supporting premium or luxury properties is strongly preferred.
• Advanced knowledge of Marriott systems and revenue platforms is required.

• Builds and maintains strong relationships with key internal stakeholders, including:
• OFS Teams
• Market Directors of Revenue Management
• Franchise Leaders (Asset Managers, Revenue Leaders, General Managers)
• Senior Directors of Revenue Management
• Actively engages with franchise partners and managed hotels to position and promote Plus Services solutions.
• Identifies business opportunities and proactively drives service sales and adoption across the CALA region.
• Acts as a trusted advisor, influencing decision-making through data-driven insights and strategic recommendations.
• Training, Systems Expertise & Capability Building
• Demonstrates advanced expertise across Marriott systems, including but not limited to:
• Marsha
• HPP
• One Yield
• MARRFP
• Product Catalog
• eFAST
• Designs and delivers high-impact training sessions for hotel teams, enhancing technical and strategic revenue management capabilities.
• Develops and maintains advanced skills in both revenue management strategy and systems, ensuring the ability to translate technical functionality into actionable business outcomes.
• Maintains superior knowledge beyond standard RM roles, with the ability to coach, mentor, and upskill revenue managers and hotel teams.

• Applies strong sales and influencing skills to promote and expand Plus Services offerings.
• Leads presentations to senior stakeholders, articulating complex concepts in a clear and compelling manner.
• Demonstrates the ability to identify needs, position solutions, and close opportunities effectively.

• Responds to complex business needs with a solution-oriented mindset and moderate risk assessment.
• Supports revenue optimization through technical expertise and strategic thinking.
• Prioritizes workload effectively to meet regional and organizational objectives.

• →Continuously builds expertise in revenue management trends, systems, and market dynamics.
• →Proactively develops capabilities in revenue strategy formulation and system optimization.
• →Demonstrates ownership of results and contributes to departmental growth and innovation.
• →Supports broader RMAS initiatives and special projects as required.

• Strategic Revenue Management
• Advanced Systems Expertise
• Sales & Commercial Acumen
• Stakeholder Influence & Relationship Management
• Public Speaking & Presentation Skills
• Training & Coaching Capability
• Analytical Thinking & Problem Solving

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.