Patient Service Representative 2- Cedar Eye Center

Department:

Employee Type:

Per Diem Type (if applicable):

Minimum Pay Range:

POSITION SUMMARY

The Patient Service Representative 2 plays a critical role in delivering exceptional administrative support

under the supervision of the Practice Director/Supervisor. Acting as the first point of contact for

patients, families, external physicians, and the public, this position requires excellent customer service,

communication, and problem-solving abilities. The representative manages patient interactions through

registration, scheduling, billing inquiries, and MyChart assistance, while ensuring required authorizations

are secured before appointments. Additionally, the role involves facilitating smooth check-in and

checkout procedures, collecting payments, updating patient demographics, and collaborating with

clinical teams to resolve issues and improve care quality. The representative may also take on assigned

tasks, help orient new staff and assist in other departments to support operational efficiency and

enhance the patient's experience.

POSITION QUALIFICATIONS

Education/Licensure/Certification:

· High School diploma or equivalent required.

Knowledge:

· A minimum of 1 year of previous healthcare experience required. (Vision, Dental and Veterinary

included)

· A minimum of 1 year of customer service experience is required, preferably within a healthcare

environment.

· Experience working with patients and providers, using Epic (electronic health record) preferred

· Previous experience with busy phone lines also strongly preferred.

Skills:

· Requires exceptional communication and customer service skills, strong organizational skills,

ability to prioritize and manage a great number of details and multi-task with strong follow

through are mandatory.

· The ability to take initiative, learn quickly and actively, and participate as part of an

administrative team is also required.

· Computer proficiency with MS Office Suite, including Word and Excel, and Google applications, as

well as an ability to learn new programs with ease

· Must have the ability to establish and maintain effective working relationships with all levels of

staff, volunteers and the public.

· Must possess excellent interpersonal skills and be comfortable with people in all stages of health

and healing.

· Must adhere to HIPAA regulations and maintain clinic, provider, RN and patient confidentially.

· Comfortable with regularly verifying and processing insurance eligibility and obtaining

authorization requests, including verifying personal credentials with external partners to obtain

this information (e.g., ID.me for identity verification for VA insurance coordination).