Customer Fulfilment Advisor

United Kingdom·Mellsmid

OtherAdvisor

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Quick Summary

Requirements Summary

Knowledge of heavy building materials, construction products, or heavy goods distribution and logistics. Previous experience using customer complaint management systems, CRM platforms,

Technical Tools

OtherAdvisor

What We Offer

~2 min read

✓Previous experience within a Sales Operations, Customer Service, Order Fulfilment, Aftercare, or similar customer-focused environment.

✓Experience managing customer enquiries relating to delivery, product quality, aftercare, order fulfilment, and service resolution.

✓Experience analysing customer feedback, complaints, and trends to identify improvement

✓Proven ability to drive swift and effective resolution of customer queries, complaints, and escalations while maintaining a positive customer experience.

✓Strong attention to detail and critical thinking skills, with the ability to identify root causes and implement appropriate solutions.

✓Excellent verbal and written communication skills, with the confidence to engage professionally with customers and internal stakeholders.

✓Highly resilient, remaining calm, professional, and solution-focused when handling challenging situations or high workloads.

✓Ability to follow established processes, policies, and procedures while ensuring compliance and accuracy.

✓Proficient in the use of Microsoft Office applications, including Outlook, Excel, and Word.

✓Strong organisational skills with the ability to multitask, prioritise workload effectively, and focus on key customer requirements.

✓First-rate interpersonal skills, with the ability to build and maintain positive working relationships with both internal and external customers.

✓Demonstrates ownership, accountability, and a commitment to delivering exceptional customer outcomes.

✓Water Management Bonus Scheme

✓Hybrid working, with two days a week at our Head Office in Elland

✓26 days' holiday plus bank holidays

✓Guaranteed Christmas shutdown

✓Healthcare Cash Plan, helping towards dental, optical, prescriptions and much more

✓Enhanced family leave policies, available from day one

✓5% employer matched pension scheme

✓Ongoing learning and development opportunities

✓Cycle to Work scheme

✓Employee discounts on Marshalls and Marley products

✓Discounts with hundreds of leading retailers

✓Access to the Marshalls Wellbeing Centre, supporting your Move, Money and Mind goals

✓Share Purchase Scheme

✓Life Assurance

Knowledge of heavy building materials, construction products, or heavy goods distribution and logistics.
Previous experience using customer complaint management systems, CRM platforms, or case management software.
Understanding of order fulfilment, delivery processes, and aftercare support within a product-based business.
Experience working cross-functionally with operations, logistics, quality, manufacturing, or supply chain teams to resolve customer issues.
Familiarity with service level agreements (SLAs), customer performance measures, and continuous improvement principles.