Executive Concierge Intern

Executive Concierge Intern

Front Desk & Guest Experience

Corporate Stays | PH Arcadia, Panama City | Internship 2025

Position Details

Location: PH Arcadia, Calle Río Mar, Costa del Este, Panama City

Contract: Internship — Freelance Structure

Schedule: Rotating shifts, Monday to Sunday

Work Mode: 100% On-Site at PH Arcadia

Language: English required (primary working language). Spanish is a plus.

Website: corporatestays.com/

Apply: careers@corporatestays.com / kelly.vasquez@corporatestays.com

About Corporate Stays

Corporate Stays is a trusted leader in premium furnished corporate housing across Canada and Latin America, with over 15 years of experience. We manage more than 10,000 apartments in hundreds of cities, serving corporate travelers, executives on relocation, and long-stay guests. Our Latin America operations span Panama, Mexico, Paraguay, Brazil, Chile, and Costa Rica. Our Panama flagship, PH Arcadia in Costa del Este, Panama City, is where this internship is based.

About the Role

The Executive Concierge Intern joins the Guest Services team at PH Arcadia and acts as the guest’s primary point of contact from first inquiry to check-out. This is a fully hands-on role — interns manage real guest interactions in a premium corporate housing environment from day one. No prior work experience is required; attitude and passion for hospitality matter most.

Responsibilities

Guest Communication & Attention

• Respond promptly and professionally to guest inquiries via phone, email, chat, and ticketing systems using tools such as Aircall, Guesty, and HubSpot.
• Provide clear and accurate information regarding reservations, services, and property details.
• Address guest questions, concerns, and requests in a timely and effective manner.

On-Site Guest Experience

• Welcome guests personally at the property and assist them during the check-in process and initial orientation.
• Provide support throughout the entire stay to ensure guests feel comfortable and well attended.
• Coordinate guest requests and communicate with the relevant internal teams as needed.

Booking Support

• Guide guests through the full booking process and handle any reservation-related inquiries.
• Understand each guest’s needs and recommend the most suitable accommodation options available.

Concierge & Guest Experience

• Share local recommendations and useful information to enrich the guest experience.
• Assist with additional services or special requests whenever possible.
• Anticipate guest needs and proactively offer solutions to enhance their stay.

Performance & Teamwork

• Collaborate closely with internal teams to ensure smooth operations and an excellent level of service.
• Maintain accurate records and organized communication using company tools such as CRM, HubSpot, and Basecamp.
• Contribute to the achievement of key performance indicators (KPIs) related to guest satisfaction and service quality.

Who We’re Looking For

• English proficiency required — written and spoken (primary working language with international guests).
• Spanish proficiency is a strong plus.
• Currently enrolled in Hospitality, Tourism, Business Administration, or a related field.
• Available for rotating shifts including weekends.
• Proactive, organized, and comfortable working with people in a fast-paced environment.
• Familiarity with Google Workspace or CRM tools is a plus — but not required.

Tools You’ll Work With

• Aircall — virtual phone system for guest communication
• HubSpot — CRM for managing contacts, tickets, and guest history
• Guesty — property management system for bookings
• Basecamp — team tasks and project coordination
• Google Workspace — Gmail, Docs, and Sheets for daily operations

Why Intern at Corporate Stays

• Real operations from day one — you work with real guests in a live luxury property, not a classroom simulation.
• International brand exposure — gain experience with a Canadian company operating across Latin America, a strong credential for a global hospitality career.
• Industry-standard tech stack — learn the tools used by professional hospitality teams worldwide.
• Mentorship — work directly alongside experienced concierge supervisors invested in your growth.