IT Help Desk Specialist (Entry-Level) - Hybrid

Job Title: IT Help Desk Specialist (Entry-Level) Location: San Diego, CA (Hybrid) Schedule: Monday – Friday, 8:00 AM – 4:30 PM PST Compensation: $60,000 per year + Benefits Employment Type: Full-Time About the Company We are a mission-driven healthcare technology organization dedicated to providing high-quality, home-based care to underserved and high-needs populations. By combining clinical excellence with innovative technology, we aim to protect and defend the sanctity of healthcare, ensuring it is accessible, equitable, and person-centered. We believe that compassion is just as effective as medication, and we are looking for a team member who shares this philosophy. The Role We are seeking a patient, tech-savvy, and highly motivated IT Help Desk Specialist to join our team in San Diego. In this entry-level role, you will be the face of technical support for our internal staff and partners. Providing excellent customer service is the most important aspect of this position. You aren’t just fixing computers; you are ensuring that our clinical teams have the tools they need to provide care to our patients. The ideal candidate will be a clear communicator who can translate complex technical issues into easy-to-understand solutions while maintaining a professional and supportive demeanor. General Duties & Responsibilities Technical Support & Troubleshooting Serve as the first point of contact for all technical issues from end-users and partners. Troubleshoot and resolve issues related to: Communication Tools: RingCentral (or similar voice/video/messaging platforms). Ticketing Systems: Zendesk (or similar support platforms). Productivity Suites: Google Workspace (Email, Drive, Docs). Healthcare Systems: Tebra (Electronic Health Records) and other practice management software. Provide hardware support for computers, peripherals, and operating systems. Support telephonic devices, including mobile devices and Tracfone units. Collaborate with stakeholders to troubleshoot patient-facing mobile technology. Equipment & Logistics Process and coordinate the fulfillment of IT equipment for new and existing staff. Assist with the onboarding and offboarding process by coordinating equipment returns. Maintain accurate inventory records of all assigned IT hardware and assets. Documentation & Training Develop and share user documentation, knowledge base articles, and “Quick Start” guides. Provide basic training to users to improve self-service and reduce recurring technical issues. Work closely with the IT team on system improvements. Security & Compliance Strictly follow and enforce company security policies (HIPAA, SOC-2, HITRUST) and federal healthcare regulations. Maintain total confidentiality when handling sensitive patient or employee data. Assist with compliance audits and IT risk assessments as needed. Qualifications At least 1 year experience and bachelors degree Customer Service Excellence: A genuine desire to help others and a friendly, professional "concierge-style" approach to support. Technical Aptitude: Familiarity with Google Workspace, Mac/PC hardware, and mobile device troubleshooting. Communication: Strong written and verbal communication skills; ability to explain tech to non-tech users. Organization: Ability to track inventory and manage multiple support tickets simultaneously. Compliance Mindset: An understanding of (or willingness to learn) HIPAA and healthcare data security. Location & Availability: Must reside in the San Diego area for hybrid flexibility and be available to work the 8:00 AM – 4:30 PM PST shift. Benefits Competitive $60,000 salary Health, Dental, Vision 2 weeks paid time away 6 to 7 company recognized holidays Opportunity to grow within a fast-paced, tech-enabled healthcare company. A collaborative and mission-driven work environment. #MASC104