Middle Support Engineer (Node.js)

Poland·WrocławRemoteRemotemid

Customer SupportSupport Engineer

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Overview

We are currently improving our world-class service with a Support Engineer role. Your challenge will be to provide the highest quality level of service and focus on fixing and debugging modern,

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Customer SupportSupport Engineer

We are currently improving our world-class service with a Support Engineer role.

Your challenge will be to provide the highest quality level of service and focus on fixing and debugging modern, scalable web application using Node.js frameworks with TypeScript and (No)SQL technologies, mainly on AWS Cloud.

You will work for one of our US-based clients: Payments.ai within 14-22 CEST/CET time zone.

We're a team of top performers. 100% of our clients and referrals are from the high-end American IT market.

Rate: PLN 10.000 - 18.000 + VAT (B2B)

Contract: B2B, paid days off, 100% remote (or hybrid/onsite - as you prefer), full-time position, long-term contract, Scrum Teams

Perks and Benefits: 3,000 PLN annual training budget, Multisport, Luxmed, Cafeteria Platform, Tech-talks, Learning sessions, and more

Tools & Tech Stack: MS Office Suite, Azure Devops, Jira, FigJam, Windows/iOS, MS SQL, PostgreSQL (Greenplum), Snowflake, Python, Powershell, Slack, GSuite, GitHub, Jira, Coda, FigJam, Apple MacBook Pro

Communicate with the client to gather the issue report and troubleshoot during the afternoon/evening hours (14-22 CET/CEST)

Reviewing error tracking tools, infrastructure, and 3rd party connections and debugging them as needed

Prioritizing requests/bugs and solving ongoing client requests

Pro-active communication and problem-solving skills to provide top-quality service

Writing readable and easy-to-maintain JS code with different flavors

Have technical involvement in the product - finding ways to improve it and fixing it

Direct involvement with the design and modification of basic DB structures

Writing documentation for delivered code and solutions

Communicate with the team to efficiently translate business complexities (user stories/tasks) into solutions (results/estimations)

Staying on top of trends/news, sharing them, teaching others, and aiming for the best quality solutions

Improving and reusing the company’s knowledge base

2+ years of commercial experience in Node.js

Experience with AWS allowing debugging of the application (i.e. Cognito, CloudWatch, SQS, SES, Lambda),

Good understanding of JS (at least ES 2018), OOP, clean code and best practices,

Good experience with at least one Node.js backend framework (i.e., Express.js - preferred, Koa.js, others) - knows most of its basic APIs/features, was working on at least 1/2 projects involving such technologies.

Have worked with relational SQL databases (integration-wise and as a basic design skill) with ORM or query builder tools (i.e., Sequalize, Knex)

Potentially worked with NoSQL databases and/or in-memory databases and utilized them as a data store (i.e., Mongo, Redis)

English level C1 - direct communication with clients/documentation/tasks/other reading/speaking/writing

Polish level C1 to communicate efficiently within the team

Understand the significance of MVP and prioritize the pursuit of excellence and high-quality outcomes, even amid tight project timelines.

Strong problem-solving abilities and detail orientation to diagnose issues, suggest solutions and make decisions based on project requirements

Past support-level experience, open-source contributions, Serverless experience, experience in TypeScript and various BE frameworks

Familiarity with process automation tools such as n8n, Zapier, or Make

Basic experience with Docker - knows how to prepare a basic environment and connect things up to work locally

Worked in Agile/Scrum daily consisting of people with similar skills and monitoring code quality daily

Ability to debug and fix basic React issues

Experience as any other support role