IT RESIDENT TECH SUPPORT

• Communicate effectively with all residents and employees using appropriate technical language for the audience through oral/written communication.
• Establish and maintain relationships with residents and coworkers to help work through resident technology needs with patience and understanding.
• Commit to service work, fostering an enjoyment of learning with and from each other, and sharing the knowledge gracefully.

• Communicate effectively with all residents and team members through oral/written communication/
• Establish and maintain relationships with residents and coworkers to help work through their technology needs with patience and understanding.
• Maintain up-to-date knowledge of AV equipment and supervise contract-based installations.
• Assist with coordinating vendor maintenance and installation.
• Set up, configure, test, maintain, monitor, and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment.
• Respond to incoming calls, helpdesk tickets or emails regarding AV software/hardware problems.
•  Document instances of AV equipment failure, repair, installation, and removal.
• Handle incoming booking requests for AV equipment and setup.

• Evaluate and communicate with residents using technical language suitable to their needs.
• Provide basic resident technology support of personal applications, Wi‑Fi, email, smartphones, desktops, laptops, tablets, iOS devices, Android devices, printers, smart home, and resident portal.
• Host basic resident technology training classes.

IT Support:

• Provide first-contact onsite support to ensure courteous, timely, and effective first-level resolution of end-user issues.
• Perform hands-on desktop fixes, installs, and upgrades.
• Perform moves, adds, and changes (MAC) requests.
• Perform preventative maintenance and remote support when needed.
•  Deliver software application training programs.
• Create and communicate training schedules in consultation with departmental decision makers.
• Assist vendors with onsite support requests.

• BA degree in Information Technology or equivalent experience.
• Strong knowledge of PC hardware and software.
• Basic knowledge of servers (maintenance and organization).
• 1 year of technical IT experience.
• Strong commitment to customer service.
• Effective oral and written communication skills.

Splendido is a Life Plan Community for those age 55 and better. Thanks to our creative and dedicated team members, we offer residents new possibilities each day—along with resort amenities, numerous options for healthy lifestyles, and a breathtaking location in Oro Valley, Arizona. Splendido includes 293 Terrace and Villa Homes, as well as assisted living, memory care, long-term care, and rehabilitation services, along with multiple restaurants, a fitness center, an art studio, a putting green, and more.

Splendido is located at 13500 Rancho Vistoso Boulevard in Tucson.

Mather is one of two parent organizations of Splendido. Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well^SM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work^®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.