Autonomous Vehicle Operations Specialist II

As an Autonomous Vehicle (AV) Operations Specialist II you will work independently and alongside your teammates to ensure a safe and positive experience for our riders, Autonomous Vehicle Operators (AVOs), and customers by coordinating daily logistics as well as supporting our Autonomous Vehicles during operations. You will report directly to the Site Operations Manager and will be vital in ensuring May Mobility exceeds expectations for customer satisfaction.

• →Ensure that operations during each shift follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
• →Follow daily protocols and track site performance metrics to systematically improve outcomes
• →Become an expert in quickly collecting, documenting, and reporting feedback on mechanical and vehicle-related issues to the engineering team
• →Collaborate with engineers and other team members to troubleshoot and handle escalations that could negatively impact operations
• →Create a work environment that values all team members
• →Coach autonomous vehicle operators through quality assessments and ride-alongs (where applicable)
• →Monitor health of vehicles at all times using company tools for observation
• →Ensure all vehicles (and AVOs where applicable) are being monitored while in operation
• →Interact with riders as required
• →Follow incident response protocol thoroughly and communicate details quickly and clearly to appropriate parties
• →Test software changes with focus on safety and communicate clear feedback
• →Train and certify new AVOs following approved curriculum (where applicable)
• →Collaborate with other sites to maintain consistency and best practices for all; update documentation accordingly
• →Represent May to external parties (demonstrations, site visits, Q&As)
• →May travel to other sites for coverage, support, and/or training as needed
• →Other duties as assigned

Success in this role typically requires the following competencies:

• Strong technical aptitude and ability to learn new software and processes 
• Ability to coach and lead by example
• Strong written and verbal communication skills across multiple platforms; strict attention to detail in every situation
• High comfort level with making judgment calls in ambiguous situations
• Understanding of best practices when it comes to top-notch customer service
• Ability to work effectively with team members at all levels of the organization
• Proficiency with a laptop and Google suite applications (Gmail, sheets, docs, etc.) 

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

• 3+ years experience in a fast-adapting and customer-focused environment
• 3 + years of supervisory or leadership experience
• Valid U.S. Driver's License

• Associates degree or higher in Business, Technical Operations, or related area
• Prior experience in operations or logistics
• Working knowledge of Google Suite

• Standard site working conditions which includes but is not limited to:
• Must be able to remain in a stationary position 50% or more of the time
• Must be able to move and / or change positions often when needed
• Prolonged computer use
• Flexibility to work weekends and adjust schedule to align with site operating hours and project needs, including early mornings, evenings, and holidays as required.
• Ability to lift up to 50 lbs
• Ability to stand for prolonged periods of time and climb ladders (infrequent)
• Ability to work outdoors in varying temperatures and weather conditions
• Expected Travel: 5%-15%