Patient Access Representative

1. →Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
2. →Greet customers promptly with a warm and friendly reception.
3. →Collects, documents, scans all required demographic and financial information.
4. →Direct patients to appropriate setting, explaining, and apologizing for any delays.
5. →Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
6. →Estimates and collects copays, deductibles, and other patient financial obligations
7. →Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. 
   Applies recurring visit processing according to protocol.
8. →May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
9. →Performs duties otherwise assigned by Management.

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred: 

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred

Medical terminology preferred